Robert Shubuck
Burdett
Summary
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality. Able to utilize a diverse skill set and can adapt to different roles professionally.
Overview
24
24
years of professional experience
1
1
Certification
Work History
New York State Correction Officer
New York State Department of Corrections
01.2016 - Current
- Active member on CERT
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts
- Inspected conditions of locks, window bars, grills, doors and gates at correctional facilities to ensure security and help prevent escapes
- Oversaw facility entrances to proactively prohibit escape or unauthorized entry
- Drove passenger vehicles used to transport inmates(Some were Top 200 in the state) to other institutions, courtrooms, hospitals and other NYS Facilities
- Searched inmates and cells for contraband and confiscated unauthorized items
- Wrote comprehensive incident reports and conducted thorough investigations
- Managed access control to restricted areas for security.
- Liaised with local law enforcement agencies and federal agencies
- Deescalate situations ranging from mental heath crisis intervention, substance use withdrawal, domestic violence, riots
- Maintained and securely retained series of keys, controlling access to locked areas
- Checked surveillance cameras to identify disruptions or unlawful acts
- Patrolled premises regularly to maintain order and establish security presence
- Participated in testing of facility's fire and emergency response preparedness plans
Security Officer
Cayuga Medical Center Of Ithaca
07.2008 - 01.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
Farm Hand
Jerry Michaelson
06.2002 - 08.2009
- Drove trucks, tractors and other equipment
- Produced Square Hay bales for Horses
- Made deliveries to clients
Dietary Assistant
Cayuga Medical Center of Ithaca
03.2001 - 07.2008
- Protected patient information, adhering to confidentiality practices
- Prepared meals for patients according to dietary needs and manager guidelines
- Cleaned food stations and bars and washed dishes and silverware after use
- Provided excellent customer service to residents, staff, and families
- Delivered dishes and meal trays to patient rooms during scheduled times
Seasonal Custodian
Newfield Central School
07.2001 - 08.2004
- Removed furniture from every room in school
- Change light bulbs, cleaned lights, ceiling and walls
- Stripped and waxed floors
- Cleaned furniture and place it back in rooms in a prearranged order
- Restore Gymnasium floors
- Used proper equipment and chemicals to safely treat diverse flooring
Education
Associate in Science (A.S.) - Criminal Justice
CORNING COMMUNTIY COLLEGE
Corning, NY05.2006
Bachelor of Arts (B.A.) - Criminal Justice
STATE UNIVERSITY OF NEW YORK AT FREDONIA
Fredonia, NY01.2009
Skills
- Power tool operation
- Customer service
- Communication
- Photography/Videography
- Plow operation
- Dependable and hardworking
- Time management
- Troubleshooting skills
- Equipment maintenance and repair
- Computer skills
- Mechanical aptitude
- Tractor and implement operation
Certification
- First Aid Certification
- Basic Firearms
- Boating Safely
- Hunter Safety
- Correction Officer
- Basic Fire Fighter
Timeline
New York State Correction Officer
New York State Department of Corrections
01.2016 - Current
Security Officer
Cayuga Medical Center Of Ithaca
07.2008 - 01.2016
Farm Hand
Jerry Michaelson
06.2002 - 08.2009
Seasonal Custodian
Newfield Central School
07.2001 - 08.2004
Dietary Assistant
Cayuga Medical Center of Ithaca
03.2001 - 07.2008
Bachelor of Arts (B.A.) - Criminal Justice
STATE UNIVERSITY OF NEW YORK AT FREDONIA
Associate in Science (A.S.) - Criminal Justice
CORNING COMMUNTIY COLLEGE
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