Robert Sienkiewicz
Hamilton,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Representative Assistant
Dennison Funeral Homes Inc.
Florence, NJ
07.2012 - 11.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records and databases, contributing to a well-organized workplace environment.
- Handled confidential information with discretion, maintaining a high level of trust among colleagues and clients alike.
- Coordinated travel arrangements for executives and team members, ensuring smooth itineraries and cost-effective solutions.
- Managed schedules and appointments, optimizing time management for executives and team members.
- Collaborated with team members to develop strategies for improving overall productivity and performance.
Customer Service Representative
Auto Zone Auto Parts
Trenton, NJ
05.2009 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Leader
Spencer Construction
Trenton, NJ
03.2001 - 11.2008
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
11 B
US Army
FT. Lewis WA
10.1996 - 11.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Hamilton High West
Hamilton Township NJ06.1994
No Degree - Auto Body
Sypekm Centrer
Hopewell, NJ06.1994
Skills
- Professionalism and Etiquette
- Research and anaysist
- Travel Arrangements
- Sales Presentations
- Cash Handling
- Opening and closing procedures
Accomplishments
accomplished the military going on two tours and maintaining great stability in mindfullness coming home safely with my soldiers.
Timeline
Representative Assistant
Dennison Funeral Homes Inc.
07.2012 - 11.2018
Customer Service Representative
Auto Zone Auto Parts
05.2009 - 04.2012
Crew Leader
Spencer Construction
03.2001 - 11.2008
11 B
US Army
10.1996 - 11.2000
High School Diploma -
Hamilton High West
No Degree - Auto Body
Sypekm Centrer