Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Robert Simmons

Greer,SC

Summary

Versatile technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

35
35
years of professional experience

Work History

Field Service Technician

Hartness
05.2016 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Service Manager

Hartness
02.2014 - 05.2016
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Production Associate

BMW Manufacturing
06.2001 - 04.2011
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.

Field Service Technician

Hartness
06.1989 - 06.2001
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Education

High School Diploma -

Wade Hampton High School
Greenville, SC
06.1989

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Customer Service
  • Preventive Maintenance
  • Technical Troubleshooting
  • Teamwork and Coordination
  • Mechanical Aptitude
  • Training and mentoring

Additional Information

Well experienced with Rockwell software and panel view. I also excel with customer relations.

Timeline

Field Service Technician

Hartness
05.2016 - Current

Service Manager

Hartness
02.2014 - 05.2016

Production Associate

BMW Manufacturing
06.2001 - 04.2011

Field Service Technician

Hartness
06.1989 - 06.2001

High School Diploma -

Wade Hampton High School

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Robert Simmons