Robert simpson
washinton
Summary
Proactive and adaptable, with a proven track record at Monumental Sports & Entertainment for enhancing guest experiences and ensuring event safety. Excelled in multitasking and problem-solving, significantly improving customer satisfaction. Skilled in crowd control and guest services, demonstrating strong work ethic and verbal communication abilities.
Overview
1
1
year of professional experience
Work History
Event Usher
Monumental Sports & Entertainment
09.2024 - Current
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events.
Store Helper
Bread for the City
01.2024 - 08.2024
- Provided knowledgeable assistance to customers seeking information on products, resulting in informed purchasing decisions.
- Maintained a clean and organized store environment for optimal customer experience.
- Ensured timely processing of shipments by unloading trucks, verifying contents against invoices, and updating inventory records accordingly.
- Assisted with visual merchandising initiatives, creating attractive displays that captured customer interest.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Dunabr HS
Washington, DC06-2024
Skills
- Strong work ethic
- Handling customer complaints
- Crowd control techniques
- Guest service
- Verbal communication
- Adaptable and flexible
- Creative thinking
- Problem-solving
- Listening skills
- Multitasking Abilities
- Decision-making
- Time management abilities
Accomplishments
- Achieved a JROTC certification by completing and passing a high level test with accuracy and efficiency.
Timeline
Event Usher
Monumental Sports & Entertainment
09.2024 - Current
Store Helper
Bread for the City
01.2024 - 08.2024
High School Diploma -
Dunabr HS
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