Robert Singletary
Angleton,TX
Summary
Skilled Field Service Technician with a track record of enhancing customer satisfaction through expert troubleshooting and repair, and exceptional service at Nilfisk-Advance. Demonstrated ability in problem-solving and positive attitude, significantly improving client relations. Spearheaded training programs at Imperial Dade, boosting staff proficiency and productivity. Managed a team efficiently, showcasing leadership and technical troubleshooting acumen.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Nilfisk-Advance
Brooklyn Park, MN
04.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Service/sales Specialist
Imperial Dade
Houston, TX
12.2007 - 09.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Sold, installed, trained staff, and provided maintenance on all laundry systems..
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
Wrecker Driver/manager
Vasuts Wrecker Service
Angleton, TX
03.2000 - 12.2007
- Utilized strong multitasking abilities by juggling multiple service calls and navigating challenging schedules with minimal impact on job completion times.
- Completed detailed incident reports for each job, providing accurate information for billing and record-keeping purposes.
- Managed inventory of tools and supplies needed for daily duties, ensuring availability when required for specific tasks.
- Improved customer satisfaction by providing timely and efficient wrecker services for stranded motorists.
- Managed a team of 10 drivers across Houston and surrounding areas
Education
Basic Education
Brazoswood High School
Freeport, TX05.1996
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
Timeline
Field Service Technician
Nilfisk-Advance
04.2024 - Current
Service/sales Specialist
Imperial Dade
12.2007 - 09.2023
Wrecker Driver/manager
Vasuts Wrecker Service
03.2000 - 12.2007
Basic Education
Brazoswood High School