Robert Singleton
Rhome,TX
Summary
Accomplished VoIP Technician with a proven track record at Reece Group, adept in VoIP phone system knowledge and technical troubleshooting. Expert in implementing system changes, enhancing network reliability, and delivering user training. Demonstrates creative problem-solving abilities and efficient learning of new technologies, significantly improving system efficiency and user satisfaction.
Overview
40
40
years of professional experience
Work History
VoIP Technician
Reece Group
02.2003 - 10.2024
- Implemented PBX system vendor change multiple times.
- Installed and maintained systems and analyzed users' needs.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Installed, maintained and supported VoIP applications.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Communications Specialist
ADT Security
01.1985 - 02.2003
- Installed and configured Mitel PBX systems system and components.
- Configured and maintained innovative data and voice networking equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and maintained central station burglar and fire alarm monitoring equipment, computers, terminals and printers.
- Installed and maintained backup power systems and backup generators.
Education
High School Diploma -
San Angelo Central High School
San Angelo, TXSkills
- VoIP phone system knowledge
- VoIP Applications
- Networking
- Packet trace analysis
- Technical Troubleshooting
- Network Troubleshooting
- Equipment Configuration
- Switches and routers
- User Training
- Documentation Writing
Amateur Radio, Robotics
I have been an amateur radio operator for most of 40 years
Amateur Radio, Home Automation, Robotics
I have been a radio amateur for most of 40 years and most of my other hobbies have been technical in nature. I have a moderately sophisticated home automation system and have maintained an interest in personal robotics for most of my adult life.
Timeline
VoIP Technician
Reece Group
02.2003 - 10.2024
Communications Specialist
ADT Security
01.1985 - 02.2003
High School Diploma -
San Angelo Central High School
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