Robert Sirio
Greeley,CO
Summary
My personal objective is to grow in the healthcare and business industry and to develop into a modern-day leader. The purpose is being able to assist the foundational blocks of healthcare and as a business leader whilst providing quality service to the consumer. To achieve this goal is to lead with empathy and passion while maintaining the voracity for knowledge. With the willingness to learn and ability to maintain plentiful amounts of knowledge I aim to excel in whichever field I am working in.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Certified Pharmacy Technician
Good Day Pharmacy
Johnstown, CO
04.2022 - Current
- Provided education materials about medications to patients upon request.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Merchandised related products to drive pharmacy department sales.
- Entered patient profile information into computer systems accurately and completely.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
Pharmacy Technician
Walgreens
Greeley, CO
12.2019 - 04.2022
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Answered telephones to respond to questions or requests.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared and processed medical insurance claim forms and records.
- Mixed pharmaceutical preparations according to written prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
Shift Manager
Walgreens
Greeley, CO
11.2016 - 12.2019
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Recommended opportunities for growth and advancement to motivate employees.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared operations data to produce comprehensive reports to management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Conferred with management and subordinates to resolve problems or complaints.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
Education
MBA - Healthcare Administration
University of NortherN Colorado
Greeley, CO12.2023
Bachelor of Science - Business Management
University of Northern Colorado
Greeley, CO12.2018
Skills
- Excellent written and verbal skills to provide a professional and a quality experience
- A persistent thirst for knowledge with the ability to retain information quite well
- Strong management skills (Financial/ Human Capital/ Time/ Project)
- Pharmacy Operations
- FDA Compliance
- Problem-Solving Skills
- Staff Development
- Quality Assurance and Control
- Team Collaboration
- New Hire Onboarding
- Regulatory Compliance
- Insurance Billing
- Data entry
- Workflow Optimization
- Data analysis (financial reports and inventory reports)
- Technology (Phone handling/ Microsoft services/ Google Services/ Email)
- Schedule Oversight
- Equipment Troubleshooting
- Safety Compliance
- Quality Assurance
- Mentoring and Coaching
- Policy Administration
- Operations Management
- Documentation and Reporting
- Administrative Assistance
- Complex Problem-Solving
Affiliations
- Can undertake and handle stress well. I maintained good grades as a full time student while performing well as a full time employee throughout my undergrad and graduate program.
Accomplishments
- Deans List
- Employee recognition awards
Certification
- Colorado Pharmacy License (PHAT.0011407)
- Adult, Child and Baby First Aid/CPR/AED by American Red Cross
- NASBA ethical leader certification
- Pharmacy Technician Certification Board CPhT - 30142096
Languages
English
Native/ Bilingual
French
Limited
Preferred Contact Information
Email: robbysirio@gmail.com
Phone: 970-231-9456
If contacting the phone number, text message is preferred due to Robo-Calls and mobile device's spam blocker.
References
References available upon request.
Timeline
Certified Pharmacy Technician
Good Day Pharmacy
04.2022 - Current
Pharmacy Technician
Walgreens
12.2019 - 04.2022
Shift Manager
Walgreens
11.2016 - 12.2019
MBA - Healthcare Administration
University of NortherN Colorado
Bachelor of Science - Business Management
University of Northern Colorado
- Colorado Pharmacy License (PHAT.0011407)
- Adult, Child and Baby First Aid/CPR/AED by American Red Cross
- NASBA ethical leader certification
- Pharmacy Technician Certification Board CPhT - 30142096
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