Robert Smith
Hamden,CT
Summary
Innovative Restorative Practice/ISS Specialist, CEO, and LTD Claim Analyst with extensive experience improving behavior, fostering positive learning communities, and managing strategic business relationships. Skilled in problem-solving, strategic planning, and community engagement. Proven ability to drive continuous improvement and ensure compliance within diverse organizational settings.
Overview
23
23
years of professional experience
Work History
Restorative Practice / ISS Specialist
New Haven Board Of Education
09.2015 - Current
- Developed and implemented restorative practices to improve staff and student behavior and foster a positive learning community.
- Collaborated with educator, students and families to address social and emotional needs and promote a climate of accountability and continuous improvement.
- Utilized problem solving skills to handle complex situations effectively and provide support both staff and at risk students.
- Assisted in developing strategic plan that aligned with long-term educational goals.
- Collaborated with cross-functional teams to achieve project goals on time.
Chief Executive Officer
Mount Calvary Deliverance Tabernacle
05.2006 - Current
- Establish foundational processes for community operations.
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with community partners to support the church's mission.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
LTD Claim Analyst
Aetna Life Insurance
01.2002 - 01.2006
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amount for complex LTD claims for Dupont Global Industries.
- Evaluated medical records as part of LTD claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Education
Master of Arts - Leadership
Albertus Magnus College
New Haven, CT05.2019
Bachelor of Science - Managerial Organization
Central Connecticut State University
New Britain, CT05.2002
Skills
- Customer Relations
- Expert Problem Solving
- Critical Thinking and Problem Solving
- Excellent Communication Skills( Verbal and Written
- Documentation Management
- Quality Assurance
- LTD/IDI Claims Management
- Strategic Planning
- Community Engagement
- Program Development
- Leadership and Team Management
- Public Speaking and Advocacy
Accomplishments
- Successfully expanded the outreach and impact of Mt. Calvary Deliverance by increasing community programs. Feeding 700 hot meals per week.
- Supervised team of 21 leaders.
- Organized and executed community events that raised awareness and support to various cancers.
- Implemented effective restorative practices in the educational system setting, resulting in improved student behavior.
Timeline
Restorative Practice / ISS Specialist
New Haven Board Of Education
09.2015 - Current
Chief Executive Officer
Mount Calvary Deliverance Tabernacle
05.2006 - Current
LTD Claim Analyst
Aetna Life Insurance
01.2002 - 01.2006
Master of Arts - Leadership
Albertus Magnus College
Bachelor of Science - Managerial Organization
Central Connecticut State University
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