Robert Smith
Hamden,CT
Summary
Innovative Restorative Practice/ISS Specialist, CEO, and LTD Claim Analyst with extensive experience improving behavior, fostering positive learning communities, and managing strategic business relationships. Skilled in problem-solving, strategic planning, and community engagement. Proven ability to drive continuous improvement and ensure compliance within diverse organizational settings.
Overview
23
23
years of professional experience
Work History
Restorative Practice / ISS Specialist
New Haven Board Of Education
2015.09 - Current
- Developed and implemented restorative practices to improve staff and student behavior and foster a positive learning community.
- Collaborated with educator, students and families to address social and emotional needs and promote a climate of accountability and continuous improvement.
- Utilized problem solving skills to handle complex situations effectively and provide support both staff and at risk students.
- Assisted in developing strategic plan that aligned with long-term educational goals.
- Collaborated with cross-functional teams to achieve project goals on time.
Chief Executive Officer
Mount Calvary Deliverance Tabernacle
2006.05 - Current
- Establish foundational processes for community operations.
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with community partners to support the church's mission.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
LTD Claim Analyst
Aetna Life Insurance
2002.01 - 2006.01
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amount for complex LTD claims for Dupont Global Industries.
- Evaluated medical records as part of LTD claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Education
Master of Arts - Leadership
Albertus Magnus College
New Haven, CT05.2019
Bachelor of Science - Managerial Organization
Central Connecticut State University
New Britain, CT05.2002
Skills
- Customer Relations
- Expert Problem Solving
- Critical Thinking and Problem Solving
- Excellent Communication Skills( Verbal and Written
- Documentation Management
- Quality Assurance
- LTD/IDI Claims Management
- Strategic Planning
- Community Engagement
- Program Development
- Leadership and Team Management
- Public Speaking and Advocacy
Accomplishments
- Successfully expanded the outreach and impact of Mt. Calvary Deliverance by increasing community programs. Feeding 700 hot meals per week.
- Supervised team of 21 leaders.
- Organized and executed community events that raised awareness and support to various cancers.
- Implemented effective restorative practices in the educational system setting, resulting in improved student behavior.
Timeline
Restorative Practice / ISS Specialist
New Haven Board Of Education
2015.09 - Current
Chief Executive Officer
Mount Calvary Deliverance Tabernacle
2006.05 - Current
LTD Claim Analyst
Aetna Life Insurance
2002.01 - 2006.01
Master of Arts - Leadership
Albertus Magnus College
Bachelor of Science - Managerial Organization
Central Connecticut State University
Similar Profiles
Diane Reising-WendlerDiane Reising-Wendler
Literacy Paraprofessional at East Haven Board of EducationLiteracy Paraprofessional at East Haven Board of Education
Jacaqueline Cade RobersonJacaqueline Cade Roberson
Reading Interventionist at New Haven Board Of EducationReading Interventionist at New Haven Board Of Education
Luz Lopez-BroderickLuz Lopez-Broderick
Lead Social Worker at New Haven Board Of EducationLead Social Worker at New Haven Board Of Education