Robert Smith
Slidell,LA
Summary
Dedicated and results-driven professional with over 8 years of experience in customer service, hospitality, e-commerce, and business ownership. Proven track record of delivering exceptional customer experiences across in-person and remote settings, with a strong focus on communication, efficiency, and client satisfaction. Adept at managing high-volume operations, launching and scaling small businesses, and handling e-commerce platforms with precision. Recognized for reliability, problem-solving, and consistently exceeding performance benchmarks in both team and independent environments.
Overview
9
9
years of professional experience
Work History
Founder & Owner
Kids&Puppies LLC
11.2023 - Current
- Launched and operated a growing small business specializing in curated products and services for children and pets, combining creativity with a passion for family-focused care.
- Lead all aspects of the business, including customer service, marketing, operations, and product development, with an emphasis on quality and trust.
- Cultivated a loyal client base through exceptional service, personalized experiences, and consistent engagement.
E-Commerce Seller - EBay Storefront
Sole Proprietorship
04.2023 - Current
- Successfully manage an online retail storefront, overseeing product sourcing, inventory management, and direct-to-consumer sales.
- Deliver high customer satisfaction through responsive communication, fast shipping, and a seamless buyer experience.
- Continuously analyze trends and optimize listings to maximize visibility and drive revenue growth.
Delivery Driver | Customer Service Representative
Amazon
11.2021 - Current
- Delivered over 286,000 packages and completed more than 187,000 stops across 4 years of full-time service.
- Maintained a consistent record of punctuality, accuracy, and professionalism in all deliveries.
- Received over 1,500 positive customer feedback entries (“Smiles”) for service excellence.
- Honored as Fantastic Plus Driver of the Year by SMICO for outstanding performance.
Additional Customer Service Roles
Confidential Employer
06.2021 - 03.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Handled customer complaints and feedback with professionalism, focusing on problem-solving and maintaining positive relationships.
- Demonstrated strong communication skills, contributing to the smooth operation of the team and enhancing the overall customer experience.
Concierge Lounge Attendant | Bellman
Marriot & Wyndham Hotel
01.2016 - 03.2020
- Delivered exceptional guest service as a Bellman, assisting with luggage and guest inquiries.
- Awarded the Art of Hosting recognition for excellence in hospitality and guest relations.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
Incomplete - BSN
Delgado Community College
New Orleans, LA05-2017
High School Diploma -
McDonough 35 College Preparatory High School
New Orleans, La05-2015
Skills
- Customer Service Excellence
- E-Commerce & Online Sales
- Communication & Client Relations
- Entrepreneurship & Business Operations
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
Accomplishments
- Fantastic Plus Driver of the year (SMICO) Recognized as an Amazon delivery driver for exceptional customer service, reliability, and efficiency, highlighting their top-tier performance over the year.
- Customer Feedback - 1,500 Smiles (Amazon) Awarded for consistently receiving positive feedback from customers, demonstrating excellence in service and customer satisfaction.
- Delivery Milestone - 1,000 Routes (Amazon) Recognized for completing 1,000 delivery routes, marking a significant achievement in consistency and reliability.
- Art of Hosting (Marriott) Awarded for providing outstanding hospitality and guest relations, going above and beyond to ensure exceptional guest experiences.
Languages
English
Native or Bilingual
Timeline
Founder & Owner
Kids&Puppies LLC
11.2023 - Current
E-Commerce Seller - EBay Storefront
Sole Proprietorship
04.2023 - Current
Delivery Driver | Customer Service Representative
Amazon
11.2021 - Current
Additional Customer Service Roles
Confidential Employer
06.2021 - 03.2022
Concierge Lounge Attendant | Bellman
Marriot & Wyndham Hotel
01.2016 - 03.2020
Incomplete - BSN
Delgado Community College
High School Diploma -
McDonough 35 College Preparatory High School
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