Robert Snodgrass
Jacksonville,FL
Summary
Driven by a relentless desire for excellence, consistently striving to surpass expectations and lead the team towards unparalleled success, ensuring the company consistently outshines competitors. Embracing the concept of "one team," prioritizing supporting and uplifting every individual while maintaining a strong focus on responsibilities. Each day presents a fresh chance for personal and professional growth, seizing these opportunities to propel both the team and the organization forward.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Top Golf
Jacksonville, FL
01.2023 - Current
- Guest Service- Welcome, help and navigate guest to ensure a good time, with this department we show our communication skills, problem solving and positive attitude towards our players.
- Caddie- Greet players after the server has put their drink orders in and bring their drinks showing excellent table etiquette, being precise and with quick intentions to keep the drinks coming fast.
- Food Runner- Bringing our players their delicious meals to keep a smile on their faces while they acquire an appetite playing in our venue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Mandarin High
Jacksonville, Fl06.2023
Skills
- Problem Solving
- Business skills
- Computer knowledge
- Communication skills
- Customer Service
- Active Listening
- Critical Thinking
- Customer Relations
Certification
Business Ownership
Computer (CTE)
Timeline
Customer Service Representative
Top Golf
01.2023 - Current
High School Diploma -
Mandarin High