Robert Sosa
Oklahoma City
Summary
Results-driven professional with extensive experience at Flagshipinc, excelling in cleaning and sanitizing while ensuring compliance with health regulations. Demonstrated strong attention to detail and effective team collaboration, enhancing facility appearance and customer satisfaction. Proven ability to adapt to changing priorities and implement best practices for waste disposal and recycling initiatives.
Overview
7
7
years of professional experience
Work History
Janitorial Worker
Flagshipinc
Oklahoma City, OK
02.2026 - Current
- Operated cleaning equipment to maintain cleanliness and sanitation standards.
- Performed routine inspections to identify maintenance needs and safety hazards.
- Collaborated with team members to ensure efficient workflow and task completion.
- Implemented best practices for waste disposal and recycling initiatives.
- Documented cleaning activities in compliance with health regulations and company policies.
- Adapted quickly to changing priorities while maintaining high-quality service standards.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
Customer Service Cashier
7/11 Convenience Store
Oklahoma City, OK
03.2022 - 02.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments while ensuring compliance with company policies.
- Assisted customers by providing product information and resolving inquiries promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new staff on operational procedures and effective customer service techniques.
- Implemented promotions and upselling strategies to increase sales during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Cashier Team Lead
Family Dollar
Oklahoma City, OK
03.2019 - 03.2022
- Supervised daily cash register operations, ensuring accuracy and efficiency during peak hours.
- Trained new team members on customer service protocols and cash handling procedures.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Talking Leaf Job Corps
Oklahoma City, OKSkills
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Sweeping and mopping surfaces
- Dust removal
- Window washing
- Trash disposal
- Stainless steel polish application
- Drinking fountain sanitization
- Odor control
- Facilities maintenance
- Facility maintenance
- Attention to detail
- Team collaboration
- Work orders
- Customer service
- Time management
- Facility opening and closing
- Room setup and breakdown
Timeline
Janitorial Worker
Flagshipinc
02.2026 - Current
Customer Service Cashier
7/11 Convenience Store
03.2022 - 02.2026
Cashier Team Lead
Family Dollar
03.2019 - 03.2022
High School Diploma -
Talking Leaf Job Corps