Summary
Overview
Work History
Education
Skills
Timeline
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Robert Soto

College Station,TX

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.

Overview

3
3
years of professional experience

Work History

Creator and Owner

Cowboys Breakdown
02.2025 - Current
  • Company Overview: I created a website (cowboys-breakdown.com) where I write and create content about the Dallas Cowboys.
  • Not only do I have a website, but I also have an X account (formerly Twitter), a TikTok, an Instagram, and a YouTube channel.
  • I created everything, did my research, and wrote everything independently.
  • I created a website (cowboys-breakdown.com) where I write and create content about the Dallas Cowboys.
  • Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.

Sales Associate

Champs Sports
04.2025 - 08.2025
  • Communicated with customer support for clarity on questions that were not answered in the online FAQs.
  • Established personal connections with customers, exceeding customer service expectations.
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Host and Server

Baris Pizza & Pasta
11.2022 - 08.2024
  • Provided customer service and was involved in training new team members each month.
  • Developed a reputation for prompt, efficient service with a high level of accuracy.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Assoicates in Communication - Communications

Blinn College
Brenham, TX
05.2028

High School Diploma -

Flower Mound Highschool
Flower Mound, TX
06.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving

Timeline

Sales Associate

Champs Sports
04.2025 - 08.2025

Creator and Owner

Cowboys Breakdown
02.2025 - Current

Host and Server

Baris Pizza & Pasta
11.2022 - 08.2024

Assoicates in Communication - Communications

Blinn College

High School Diploma -

Flower Mound Highschool

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