Robert Spence
Charlotte,United States
Summary
Skilled Team Leader with proven expertise in operations management and corporate communications, honed at Tanner Pharma Group and other notable companies. Excelled in driving process improvements and fostering team collaboration, achieving significant enhancements in team productivity and customer service levels. Skilled in organizational change and team building, adept at leading with a focus on strategic achievements and employee development.
Overview
10
10
years of professional experience
Work History
Order Management Executive - Team Lead
Tanner Pharma Group - Team Lead
Charlotte, NC
02.2023 - Current
- Coordinated with other departments to ensure completion of projects on time.
- Collaborated with vendors, suppliers negotiating contracts, agreements for materials, services required.
- Maintained up-to-date knowledge of industry trends and best practices.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
Order Management Executive
Tanner Pharma Group
Charlotte, NC
02.2021 - 11.2023
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recruiter
Rely Workforce Group
Charlotte, NC
06.2020 - 02.2021
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Negotiated salaries and other employment terms with successful applicants.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
Owner/Operator
Steele Creek Martial Arts
Charlotte, NC
08.2014 - 03.2020
- Founded a Martial Arts school specializing in TaeKwonDo and self defense.
- Engaged in all aspects of business development, including market research, finance, operations, and marketing.
- Defined the company visions and goals.
- Recruited and trained new team members.
Education
York Tech
York, SCSkills
- Organizational change
- Operations management
- Corporate communications
- Team building
- Employee training
- Teamwork and collaboration
- Process improvement
- Leadership
- Leading team meetings
- Attention to detail
- Account management
- Client service
- Verbal and written communication
Timeline
Order Management Executive - Team Lead
Tanner Pharma Group - Team Lead
02.2023 - Current
Order Management Executive
Tanner Pharma Group
02.2021 - 11.2023
Recruiter
Rely Workforce Group
06.2020 - 02.2021
Owner/Operator
Steele Creek Martial Arts
08.2014 - 03.2020
York Tech
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