Robert Spoonhour III
Oviedo,FL
Summary
Accomplished Lead Technician with a proven track record, showcasing expertise and a commitment to safety compliance. Excelled in leadership roles, enhancing team productivity and fostering high-quality service standards. Renowned for exceptional problem-solving abilities and fostering positive environments, significantly boosting operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Technician
Sykes Relo Co
04.2022 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Call Center Team Lead
CallCore
09.2018 - 03.2022
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Installer
The Carpet & Tile Center
04.2018 - 09.2018
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Substitute Teacher
Seminole County Schools
08.2017 - 04.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
High School Diploma -
Harmony High School
St. Cloud, FLSkills
- Safety compliance
- Blueprint reading
- System maintenance
- Schematics interpretation
Timeline
Lead Technician
Sykes Relo Co
04.2022 - Current
Call Center Team Lead
CallCore
09.2018 - 03.2022
Installer
The Carpet & Tile Center
04.2018 - 09.2018
Substitute Teacher
Seminole County Schools
08.2017 - 04.2018
High School Diploma -
Harmony High School
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