Robert Stalnaker
Greeley,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the boating industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Always looking to exceed any and all expectations. Has extensive experience enjoying and operating many different types of boats. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
14
14
years of professional experience
Work History
Lead Fishing Charter Guide
Kirks Fly Shop & Mountain Adventures
Estes Park , CO
05.2020 - Current
- Operated and maintained multiple boats on a daily basis including but not limited to : Tracker, G3, Ranger, Lund, Crestliner, Pheonix,
- Guiding over 600 trips and 2500 people with %100 percent customer satisfation
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Entertained guests while teaching new fishing methods for maximum engagement, fun and lasting memories.
- Provided information on various sites throughout Grand Lake area, relaying little-known stories to provide interest.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased business sales utilizing boat, boat accessories, and fishing knowledge.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Club House Manager
Reynolds Lake Oconee
Eatonton , GA
02.2017 - 05.2020
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Improved recreational programming based on feedback from customers and employees.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Administered First Aid and CPR to participants in distress.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
Fire Fighter
Baldwin County Fire Department
Milledgeville , GA
02.2013 - 03.2018
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Acted quickly to contain hazardous chemicals likely to catch fire, leak or spill.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Assessed active fires and consulted with fire chief to devise optimal approach and containment strategies.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
General Manager
Pickle Barrel Cafe & Sports Pub
Eatonton , GA
03.2014 - 10.2017
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Identified trends in customer marketplaces to develop valuable solutions.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Education
High School Diploma -
Union Grove High School
Mcdonough, GA05.2010
Skills
- Adept with GPS navigation
- Sales
- Aftermarket Products
- Competitive
- Relationship building
- Organization
- Good Telephone Etiquette
- Training and Development
- Decision-Making
- Excellent Communication
- Team building
- Cultural Awareness
- Problem-Solving
- Attention to Detail
- Organization and Time Management
- Company branding
- Public speaking
- Multitasking Abilities
Hobbies
Wake boarding
- operating multiple models of Wakeboard and Ski boats ranging from Malibu, Nautique, Mastercraft, Axis, Moomba, and Tige boats
- operated the latest gear from Avionics, GPS, Wedges, and Fat Sac's
- operated V-drive and Direct drive boats for less/optimal wake height and width
- experienced boarder makes it easier to recommend and promote top of the line gear
Fishing
- models include G3, Lund, Tracker, Crestliner, Ranger, and Phoenix as well as Tritoon and Pontoon boats
- very experienced in explaining and promoting top of the line fish finders and GPS systems
- Very knowledgeable and experience with operating trolling motors
- guide for 4 years
- %100 percent guest satisfaction
- Experienced in Southeastern, Northeastern, and Midwestern styles of fishing and fishing boats
- have done all at a professional level
Timeline
Lead Fishing Charter Guide
Kirks Fly Shop & Mountain Adventures
05.2020 - Current
Club House Manager
Reynolds Lake Oconee
02.2017 - 05.2020
General Manager
Pickle Barrel Cafe & Sports Pub
03.2014 - 10.2017
Fire Fighter
Baldwin County Fire Department
02.2013 - 03.2018
High School Diploma -
Union Grove High School
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