ROBERT STANTON
IT Specialist
Kansas City,MO
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
19
19
years of professional experience
Work History
Consultant/Technician - Owner/Operator
A PC Specialist
Kansas City, MO
03.2005 - Current
- Provide the following services (but not limited to) networking, server support, data recovery, and virus/spyware/malware removal, use & training, etc
- Currently working with over 108 Windows and Macintosh clients in the Kansas City metro area and throughout the US on an as needed basis
- Managed day-to-day business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Senior Project and Team Lead
EHI
Kansas City, MO
08.2022 - 08.2023
- Work with on-site technicians via phone, email, Teams, text, ETC
- Transitioning from Legacy, UNIX based equipment
- Upgrading network routers, switches, install & configure access points, tablets, payment devices, printers, scanners, wiring upgrades & additions, schedule technicians, etc
- Team lead on several projects including upgrading from time clocks Kronos clocks to Ceridian Dayforce Clocks and Greenlight tablets
- SD-WAN based network monitoring & set up, work closely with Cisco Meraki, VM Ware, Dell, Ceridian, via phone & administrative sites to install, monitor, & maintain all devices
- Created numerous training & job aid documents, assisted management with numerous small projects for future projects & completing older projects.
Senior IT Administrator
Aviation Technical Services
Kansas City, MO
10.2021 - 06.2022
- Assisting employees & vendors at all locations via phone calls, Teams message, email, deskside, at their remote location, ETC
- Utilizing Quick Assist, Remote Desktop, Team viewer, Ultra VNC, ETC
- With; Oracle 11 use, Office 365, Win 10 and Win 11 use & resolutions
- Maintained Active Directory, Gateway, networking, network security, Kronos time clock, camera security, VoIP phone connectivity using Cisco, Citrix, updating, testing, DevOps, Sysadmin, Server 2018, the company website, O365/AD servers, print servers, plateau training server, compression, penetration, pin, etc
- Network testing, Vivantio Admin, phishing test project lead
- Maintaining static company web sites.
Desktop Support Technician, Team Lead
TTEC Helpdesk
Kansas City, MO
10.2019 - 12.2020
- TTEC working with Maximus on the US Census project
- I managed 8 technicians
- Assisted with resolving issues and functionality of software via desk side support & in person at their remote location, by phone, email, zoom, skype, ETC
- We used Gov Approved remote access tool SourceForge
- On-site support only in secure areas
- Continuous set up, moving of computers, printers, etc.
WAH Tech Support Rep. II
Dish TV and Services
Kansas City, MO
07.2017 - 09.2019
- Provide telephone Tech support to customers resolving issues and educating callers of all Dish features
- Assist customers with billing issues, movie rentals, channel package changes, and other customer service situations. Remotely accessing customers “Satellite TV box” using Dish proprietary software
- Team lead on various projects such as creating job aid documents, team building, team training, testing new products such as the Google/Dish remote
- Outbound calls to resolve large issues both technical & customer support
- Utilizing Oracle, SharePoint, Office 365, Base Camp, Teleopti/Kronos, Service Now, and Dish Proprietary apps for weather, remote access, customer account assist, and many more.
Director of IT, and Facilities
Heartland Health Laboratory
Lenexa, KS
05.2016 - 05.2017
- Maintained and upgraded all critical systems including 12 physical servers and 6 virtual servers. Implemented VM Ware ESXi, Maintained and upgraded Dell SonicWALL Firewall products, IIS-.NT, and client interface programing to order labs for patients at retirement homes, Dr. Offices, and hospitals called Copia.
- In conjunction with Copia, Harvest. Which Utilizes SQL Server 2018
- These programs work together for billing, results, reports, and assorted reasons
- Google Workspace Admin, Implemented and architect of Electronic Medical Records (EMR) software, connection, and use through collaborating middle company Liaison on behalf of Point Click Care
- Implemented Click Care (PCC). PCC is HIPPA compliant, eliminating the need to fax results As well as providing Dr.’s, laboratories, and other medical professionals with access to patient’s entire medical history.
Education
Several Certifications - Full Stack Developer
Greatjobskc.org / KC Scholars
Kansas City, MO 05.2001 -
Several Certifications - Full Stack Developer
Johnson Community College
Overland Park, KS 05.2001 -
No Degree - Computer Science And Programming
Broward Community College
Coconut Creek, FL 05.2001 -
3 Certifications - Network+, A+, Macintosh
Florida Technical College
Ft. Myers, FLNo Degree - Various
ACS And Accenture & Other Sources
OTJ Training SD-WAN With CPE Certification - IT Networking
Coursera
Online 05.2001 -
Microsoft Badge - Aruba SD-WAN, Intro To PowerShell
Learn.microsoft
Online 05.2001 -
Skills
Employee Management
Continuous Improvement
Requirements Gathering
Project Leadership
Attention to Detail
User Support
Cloud Computing
Team Leadership & Development
Goal Setting
Processes and Procedures
Problem-Solving
Server Management
Subject Matter Expert
Work Planning and Prioritization
Technical Support
Mac Systems
Technical Troubleshooting
Complaint Resolution
Ticket Support System Management
Application Installations
Microsoft Office Specialist (MOS) Expert
Timeline
Senior Project and Team Lead
EHI
08.2022 - 08.2023
Senior IT Administrator
Aviation Technical Services
10.2021 - 06.2022
Desktop Support Technician, Team Lead
TTEC Helpdesk
10.2019 - 12.2020
WAH Tech Support Rep. II
Dish TV and Services
07.2017 - 09.2019
Director of IT, and Facilities
Heartland Health Laboratory
05.2016 - 05.2017
Consultant/Technician - Owner/Operator
A PC Specialist
03.2005 - Current
Several Certifications - Full Stack Developer
Greatjobskc.org / KC Scholars
05.2001 -
Several Certifications - Full Stack Developer
Johnson Community College
05.2001 -
No Degree - Computer Science And Programming
Broward Community College
05.2001 -
SD-WAN With CPE Certification - IT Networking
Coursera
05.2001 -
Microsoft Badge - Aruba SD-WAN, Intro To PowerShell
Learn.microsoft
05.2001 -
3 Certifications - Network+, A+, Macintosh
Florida Technical College
No Degree - Various
ACS And Accenture & Other Sources
Other Experiences And Accomplishments
- Core member of Hallmark Crown Garden at the Ronald McDonald House (2012 –Present)
- Bridging the Gap volunteer (2014 – Present)
- Participant in a multitude of Hallmark volunteer events since (2003) including; Christmas in October, Harvesters Back Snack Program, Children's Mercy Hospital Christmas decorating, Wild Saturday at the KC Zoo, Blood Drives, Volunteer at the KC Pet Project shelter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
- Paul Caprefoli, pcaprefoli01@gmail.com, (913) 206-6531, Personal/Professional
- John Warren, jwarren7@gmail.com, (816) 682-5981, Personal/Professional
- Michael Majors, michaelmajors66@yahoo.com, (816) 898-7907, Professional/Personal
Other Experiences And Accomplishments
- Core member of Hallmark Crown Garden at the Ronald McDonald House (2012 –Present)
- Bridging the Gap volunteer (2014 – Present)
- Participant in a multitude of Hallmark volunteer events since (2003) including; Christmas in October, Harvesters Back Snack Program, Children's Mercy Hospital Christmas decorating, Wild Saturday at the KC Zoo, Blood Drives, Volunteer at the KC Pet Project shelter
References
- Paul Caprefoli, pcaprefoli01@gmail.com, (913) 206-6531, Personal/Professional
- John Warren, jwarren7@gmail.com, (816) 682-5981, Personal/Professional
- Michael Majors, michaelmajors66@yahoo.com, (816) 898-7907, Professional/Personal