Robert Stern
Tucson,AZ
Summary
Results-driven professional with a proven track record at DoorDash, excelling in customer service and team collaboration. Demonstrated expertise in inventory management and staff training, enhancing service quality and operational efficiency. Known for a positive attitude and problem-solving skills, consistently achieving high customer satisfaction and engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Tucson, AZ
08.2025 - Current
- Oversaw daily operations to ensure efficient studio workflow and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality and compliance.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Coordinated scheduling for artists and clients, optimizing appointment availability.
- Led marketing initiatives to promote services, resulting in increased client engagement.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Fostered a collaborative work environment, mentoring staff in best practices and techniques.
Piercing Manager
Fastlane Tattoo
Tucson, AZ
08.2011 - 01.2025
- Oversaw daily operations to ensure efficient studio workflow and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality and compliance.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Coordinated scheduling for artists and clients, optimizing appointment availability.
- Led marketing initiatives to promote services, resulting in increased client engagement.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Fostered a collaborative work environment, mentoring staff in best practices and techniques.
Customer Service Representative
Afni Call Center
Tucson, AZ
01.2008 - 01.2009
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate and timely resolutions.
- Utilized CRM systems to document customer interactions and track issues efficiently.
- Collaborated with team members to enhance service delivery and maintain high satisfaction rates.
- Adapted quickly to new tools and processes, improving personal efficiency in a fast-paced environment.
- Conducted follow-up calls to ensure customer satisfaction and retention of services provided.
- Implemented feedback mechanisms to identify areas for service improvement and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Line Cook
Chik Fil a
Tucson, AZ
01.2007 - 01.2008
- Prepared high-quality food items following established recipes and standards.
- Maintained cleanliness and organization in kitchen areas to promote safety and efficiency.
- Assisted with inventory management by tracking ingredient supplies and notifying supervisors of shortages.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment safely, adhering to health regulations and guidelines.
- Adapted quickly to changing menu items and special requests from customers.
Cook
Little Ceasers
Tucson, AZ
01.2005 - 01.2006
- Prepared and cooked menu items according to standardized recipes and quality standards.
- Maintained cleanliness of kitchen equipment and workstations to meet health regulations.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food safety practices, ensuring compliance with local health codes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
No Degree - General Studies
Pima Community College
Tucson, AZHigh School Diploma -
Flowing Wells
Tucson, AZ05-2009
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Time management
- Punctual and reliable
- Problem-solving
- Time management skills
- Loading and unloading
- Clean driving record
Certification
Blood borne pathogens
Cross contamination
Cpr
Timeline
Delivery Driver
DoorDash
08.2025 - Current
Piercing Manager
Fastlane Tattoo
08.2011 - 01.2025
Customer Service Representative
Afni Call Center
01.2008 - 01.2009
Line Cook
Chik Fil a
01.2007 - 01.2008
Cook
Little Ceasers
01.2005 - 01.2006
No Degree - General Studies
Pima Community College
High School Diploma -
Flowing Wells