ROBERT STIVER
Engineer
Tucson,AZ
Summary
Senior SCADA Engineer with 12+ years of experience specializing in developing and supporting large-scale mechanical, chemical, and utility projects for diverse clients worldwide, including the DOE and DOD in the nuclear industry. Proficient in digital marketing engineering, web development, and programming languages such as Visual Basic, HTML 5, and Cicode. Extensive background in IT administration, providing on-site support both domestically and internationally. Skilled in project software upgrades, hardware installations, professional technical writing, advanced reporting, and conducting training seminars in English and Spanish across multiple countries.
Overview
18
18
years of professional experience
15
15
Certificates
2
2
years of post-secondary education
Work History
Digital Marketing Engineer / Web Developer
CS Design Studios
05.2017 - Current
- Managed over 60 PPC accounts across Google Ads and Microsoft Ads, 10% of which were Google Ad Grants
- Developed websites using CMS platforms like WordPress and Shopify
- Highly skilled in designing and developing customized forms across multiple apps (Ninja Forms, Gravity Forms, Contact Form 7, Cognito Forms & more), tailored to specific needs, ensuring efficiency, accuracy, and user-friendly functionality
- Configured complex conversion tracking and reporting in GTM and GA4 for high-profile clients using HTML 5 and JavaScript
- Enhanced LPs & Blogs with technical SEO (Rank Math SEO) and CSS code
- Maintain YouTube channels for clients, skilled in creating and modifying videos used in PMAX and video ad campaigns
- Skilled in configuring closed captioning (subtitles) for YouTube videos in both English and Spanish
- Worked with eCommerce and conversion-tracking WP plug-ins such as WooCommerce, MonsterInsights & ExactMetrics
- Developed innovative marketing and lead-gen strategies to increase brand visibility and ROI
- Increased customer engagement, qualified leads, ROI and conversions to generate more business for clients and align with their goals
- Wrote engaging and successful blogs, website landing pages (LPs) and ad copy that drove website traffic and conversions (Key Events)
- Trained co-workers
SCADA Engineer / Programmer
ORANO FEDERAL SERVICES
09.2007 - 04.2013
- Continually designed, tested and maintained complex projects, often enhancing them with code-driven ActiveX interfaces and symbol animation; reciprocal data via OPC, DDE and Web Server-Client PC's
- Programmed various projects using internal programming languages Cicode (C-based) and CiVBA (VB/VBA-based), as well as external ones such as Visual Basic and HTML
- Prepared project demos in front of high-profile clients in different countries
- Established communications with various types of PLC's, using programming software applications such as Allen-Bradley RSLinx / RSLogix, ProWORX and Concept
- Established PLC communications via various types of dial-up modems; at times configured them with AT commands (Initialization Strings such as "&F0" to invoke Factory Default settings) and referenced them in CitectSCADA's Device settings in order to force modem recognition and thus resolve COM blackout
- Saved company money by making my own crossover serial cables for specific PLC's; carefully observed pin mapping and used voltage-current meter to test all contact points
- Resolved customer complaints and concerns with strong verbal and negotiation skills during normal business hours; sometimes provided 24-7 on-call support for customer emergencies
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Issued new and updated license codes to new and existing customers; programmed license USB and parallel-port keys using Sentinel Key Code Generator by setting limits to points (runtime variable tags) and features
- Maintained composure and patience in face of difficult customer situations
- Troubleshot and resolved Internet connectivity failures as well as general software and hardware issues
- Added user accounts, troubleshot issues with users and monitored usage on the printing management system
- Maintained and backed up Servers (Data, Mail and Printer) on a daily basis to be able to recover lost data in event someone's PC crashed or needed reformatted
- Gave training seminars in-house and at customer's site - both domestically and internationally - in English and Spanish: CitectSCADA Basic, Intermediate, Advanced and Cicode Programming courses
- Wrote and maintained many technical articles in company Knowledge Base
- Wrote technical newsletter each month for entire company, highlighting latest tools, known issues and their work-arounds, bug fixes and other informative material
- Wrote training manuals in Spanish and trained new-hires
Education
Certificate - Visual Basic Programming
CPCC
Matthews, NC 07.2001 - 12.2001
Diploma with Honors - College Preparatory Courses
McDowell Senior High
Erie, PA 12.1991 - 06.1993
Skills
- Bi-Lingual Fluency in Spanish & English
- Maintain 8 Google Certifications Each Year
- Maintain 4 Microsoft Certifications Each Year
- Website Development & Form Design Expertise
- Conversion Tracking Expertise in GTM & GA4
- Multi-Application Reporting Expertise
- Global Training Specialist
Certification
- Google Ads & Microsoft Ads Certs: CS DESIGN STUDIOS
- MACP (Microsoft Advertising Certified Professional) Cert & Badge: CS DESIGN STUDIOS
- 5 Years Service Award: ORANO FEDERAL SERVICES
- 5 Years Service Award: SCHNEIDER ELECTRIC
- CCE (Citect Certified Engineer): SCHNEIDER ELECTRIC
- CCT (Citect Certified Trainer): SCHNEIDER ELECTRIC
- Outstanding Contribution in Customer Service Award: SCHNEIDER ELECTRIC
- CPR AED Cert: AMERICAN HEART ASSOCIATION
Accomplishments
- 2021: First and only in my team to get client's Google Ad Grant to full term of $10K every month in free grant money
- 2009 - 2012: Served as a fire warden and first-response volunteer
- 2005: Promoted to Team Leader after receiving Outstanding Contribution in Customer Service award and all-expenses paid trip to US Virgin Islands
- 2003 - 2007: Saved company substantial money by volunteering to give training seminars in Spanish in Latin American countries (Chile and Ecuador)
- 1999: Promoted to SWAT designer within a few months of being hired; I was 1 of 2 in entire
US
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
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