Robert Stone
Stow,OH
Work Preference
Summary
Results-driven service coordinator with a strong background in logistics and critical thinking. Successfully managed high volumes of client requests and developed vendor relationships, optimizing workflow and ensuring timely service delivery.
Overview
8
8
years of professional experience
Work History
Library Administrative Assistant
ODRC- Northeast Reintegration Center
Grafton, OH
12.2024 - 02.2026
- Assisted in daily library operations, ensuring efficient service delivery to patrons.
- Managed circulation processes, including checkouts and returns of materials.
- Maintained accurate inventory records, facilitating resource availability for users.
- Supported the development of library programs, enhancing community engagement initiatives.
Inside Sales/Appointment Setter
LeafFilter
Hudson, OH
11.2023 - 11.2024
- Scheduled appointments for potential customers, optimizing daily outreach efforts.
- Engaged with leads through phone and email, ensuring high-quality communication.
- Collaborated with sales team to refine appointment-setting strategies and improve lead conversion rates.
- Managed follow-up communications to maintain engagement with prospective clients.
Service Coordinator/Customer Service Representative
Custom Movers Service
Stow, OH
05.2022 - 08.2023
- Coordinated logistics for residential and commercial moves, ensuring timely execution and customer satisfaction.
- Managed scheduling of crew assignments, optimizing workflow and resource utilization.
- Communicated with clients to address inquiries and resolve issues promptly, enhancing service quality.
- Developed and maintained relationships with vendors, negotiating terms for services and supplies.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Transportation Analyst
Arhaus
Hudson, OH
08.2021 - 05.2022
- Analyzed transportation data to optimize delivery routes and reduce costs.
- Collaborated with logistics team to enhance supply chain efficiency and accuracy.
- Developed reports on transportation trends, providing insights for strategic planning.
- Utilized advanced analytics tools to monitor performance metrics and improve operations.
Shipping and Logistics Coordinator
Network Technologies Inc
Aurora, OH
04.2018 - 04.2020
- Coordinated logistics operations, ensuring timely delivery of goods and services.
- Implemented inventory management systems to enhance tracking and accuracy.
- Collaborated with vendors to negotiate shipping rates and service agreements.
- Led cross-functional teams to streamline supply chain processes and improve efficiency.
Education
Bachelor of Science - Economics/ Data Analytics
Baldwin Wallace University
Berea06-2023
Skills
- Strong organization
- Scheduling and planning
- Document preparation
- Meeting coordination
- Written and oral communication
- Computer assistance
- Customer relationship management
- Administrative support
- Telephone etiquette
- Skilled researcher
- Active listening
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved a major warehouse shipping error which led to saving the company almost $18,000 in legal and customs fees over one small mistake on a large shipment.
- Achieved Gold-Team status at Custom Movers Services by coordinating with clients to fulfill service requests and making thousands if customer service calls with accuracy and efficiency.
- Collaborated with team of 8 in the development of Arhaus' 2021-2022 freight cost and shipping analysis in preparation for negotiating future shipping rates.
Timeline
Library Administrative Assistant
ODRC- Northeast Reintegration Center
12.2024 - 02.2026
Inside Sales/Appointment Setter
LeafFilter
11.2023 - 11.2024
Service Coordinator/Customer Service Representative
Custom Movers Service
05.2022 - 08.2023
Transportation Analyst
Arhaus
08.2021 - 05.2022
Shipping and Logistics Coordinator
Network Technologies Inc
04.2018 - 04.2020
Bachelor of Science - Economics/ Data Analytics
Baldwin Wallace University