Robert Stratton
Jericho
Summary
Dynamic Patient Financial Advocate at UVM Medical Center with a strong focus on insurance verification and financial counseling. Demonstrated success in assisting vulnerable populations in accessing healthcare services, navigating complex systems efficiently. Skilled in conflict resolution and data entry, contributing to timely patient coverage and improved experiences. Aims to further enhance patient advocacy initiatives within healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Financial Advocate
UVM Medical Center
Burlington
07.2024 - Current
- The role of Patient Financial Advocate is broad and touches many aspects of the patient's visit
- Working with Case Managers and Physicians to ensure visits are financially secured
- Worked multiple work queues including Admitted and Discharged uninsured patients, Inpatient
- Signatures, Pending Newborns, and Pending Medicaid WQs
- Created and followed trackers on patient accounts to ensure a patient gets adequate assistance and has all available opportunities to receive care
- Met with patients and family at bedside or in office to screen for applications and complete them
- These include Financial Assistance, VT Medicaid, NY Medicaid, Emergency Medicaid, and Long-Term Care
- Maintain certifications NAHAM CHAA, VTCAC, (NYCAC in process)
- Verified patient Accident and Injury info and worked with the Patient Benefits Advisors to ensure visit had proper coverage
- Assisted the most vulnerable portions of our population with accessing health care such as the.
- Unhoused Population, Immigrants, and those without coverage as a certified Assister for the state of VT.
- Made calls to new mothers and guaranteed the smooth enrollment of newborns into health insurance.
- Received email requests from Case Managers and other staff members to meet with patients who may have financial vulnerabilities and assist them through all processes.
- Follows pending applications and work with the state directly to make sure all patients get coverage timely and affordably
- Worked with the Oncology Department to ensure patients get the needed care by providing them with assistance with applications.
- Completed Inpatient Notifications for insurances and Prior Authorization .
ED Patient Access Navigator
UVM Medical Center
Burlington
03.2024 - 07.2024
- Expounding upon my role as a Patient Access Specialist, I have been acknowledged as a leader in the department
- Ensured that daily operations went smoothly
- This allows co-workers to rely on me and come to me in times of need as well as additional responsibilities
- Being present for all CODE and Trauma patients to guarantee competent and safe arrival of patients
- Used work queues such as the Inpatient Signatures WQ
- Assisted fellow staff with insurance verification and loading them onto patient's accounts
- Worked with Charge RNs to solve difficult or niche Patient Access situations and provide solutions to them.
ED Patient Access Specialist
The University of Vermont Medical Center
Burlington
09.2021 - 03.2024
- The role of ED Patient Access Specialist is extensive and consist of a multitude of responsibilities
- Working at the front lines of the Emergency Department I was trusted by leadership and fellow co-workers to complete all tasks competently and efficiently
- Check in patients and create Hospital Accounts
- Proficient at using the software EPIC
- Verifying patient information such as Demographics, Guarantors, Legal Guardians, Accident and Injury info, and Insurance
- Ensured patients were correctly identified in the Level 1 Trauma Center
- Able to arrive all manners of patients via Ambulance or by Police custody
- Developed a level of competency that allowed my co-workers to seek my assistance with any manner of issues regarding the position
- Proficient in all downtime procedures in the event of not being able to use the software required for the role.
Security Officer
UVM Medical Center
Burlington
12.2020 - 09.2021
- Responsibilities varied and were of high importance
- Was the Senior Security Officer
- I before leaving
- Trusted by leadership to handle all aspects of the job safely and effectively
- Responsible for de-escalating patients and risk management in high stress situations
- Maintain MOAB Certification (Management of Aggressive Behavior)
- Worked with all Psychiatric patients regardless of acuity including children
- Safely escorted all patients and visitors to their destinations
- Safely handled and secured sensitive information
- Transported valuables and ensured their safety and documentation was correct.
Package Handler
FedEx
Williston
10.2019 - 12.2020
- During my time as a package handler, I was responsible for a multitude of tasks surrounding the functioning of the daily operation
- Was given leadership opportunities and was trusted to help ensure that daily functions went smoothly
- Managed workloads and high stress environments to ensure the team functioned optimally
- Opening and closing the warehouse for sort hours
- Unloading and loading freight, totaling over 1000 tons of freight in a month
- Proficient in SWAK and the process of handling of hazardous materials
- Worked 2 Peak Seasons at over 80 hours per week.
Education
High school diploma -
Mount Mansfield Union High School
Jericho, VT06.2019
Skills
- Epic
- Insurance Verification
- Medical Records
- Security
- Conflict resolution
- Financial counseling
- Data entry proficiency
- Customer Service
- Patient advocacy
- Financial assistance
- Health insurance navigation
Certification
- NAHAM CHAA, 07/01/20
- VTCAC, 07/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Financial Advocate
UVM Medical Center
07.2024 - Current
ED Patient Access Navigator
UVM Medical Center
03.2024 - 07.2024
ED Patient Access Specialist
The University of Vermont Medical Center
09.2021 - 03.2024
Security Officer
UVM Medical Center
12.2020 - 09.2021
Package Handler
FedEx
10.2019 - 12.2020
High school diploma -
Mount Mansfield Union High School
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