Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bakiba Burke

Hazel Crest,IL

Summary

Experienced Event coordinator and Customer service leader with over 25 years experience in event planning, including vendor management, client and patient satisfaction, strong attention to detail, and organization. Prepared to bring proven skills and customer enthusiasm to a regarding rewarding role.

Overview

17
17
years of professional experience

Work History

Patient Financial Advocate

Advocate Aurora Health
01.2021 - Current
  • Verify patient insurance eligibility and entered information into system
  • Provide estimates for services which include surgery, radiology and office visits
  • Conduct Financial Assessments to check patients qualification for Financial Assistance programs offered through Advocate Aurora Health
  • Assisted patients with understanding their medical bills and the services provided by the hospital.
  • Provide excellent customer service to patients and medical staff
  • Answer inbound calls and perform estimates
  • Successfully negotiated payment arrangements with insurers to reduce out-of-pocket expenses for patients.
  • Participated in meetings with management team to discuss current trends impacting revenue cycle operations.

Scheduling Specialist

Advocate Aurora Health
05.2015 - 01.2021
  • Establishing and maintaining relationships with vendors and venues
  • Create event details and aspects to promote events and fundraisers which includes advertising, invitations, financial reports, materials, and collecting payment on time
  • Work with team members to encourage growth and understanding in workflow to meet department goals
  • Collaborate with communications staff to achieve maximum exposure
  • Ordered decorations, set up equipment, decorate for events and conduct a final walk through to ensure a successful event
  • Ensured all programs are planned and implemented within the policies of Advocate Health Achieved average of 99% CSAT (customer satisfaction) goal each quarter for department and 98% productivity and quality
  • Develop budget for events and operate within budgets
  • Research, developed, email, and hand delivered proposals for funding
  • Worked weekend and evenings hours to support and coordinate event activities
  • Verified patient insurance eligibility and entered patient information into system
  • Facilitated communication between patients and various departments and staff
  • Executed verbal and written communication skills

Health Care Assistant

Gareda
02.2010 - 05.2015
  • Provides clerical support, answer calls, monitor vital signs and medication
  • Delivered compassionate care and clear communication in handling concerns of death
  • Kept accurate records of patients' care, condition, and progress
  • Developed rapport to create safe and trusting environment for care
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Developed strong organizational and communication skills through coursework and volunteer activities

Teacher

Good Hope Teen Reach
10.2006 - 11.2010
  • Coordinated and successfully organized a wide of events
  • Prepare lesson material
  • Ordered supplies and booked caterers for events
  • Implemented creative ways to foster curiosity for complex principles through hands-on-learning and planned activities
  • Provide variety of learning skills and tools
  • Graded and evaluated student assignments, papers, and course work
  • Manage students behavior

Education

Bachelor of Arts -

Chicago State University
Chicago, IL
12.2013

Associate of Arts -

Kennedy King College
Chicago, IL
06.2011

Medical Assistant

Illinois School of Health Careers - Chicago
Chicago, IL
06.2002

High School Diploma -

Jones Metropolitain High School
Chicago, IL
06.1995

Skills

  • Event Planning
  • Social Media
  • Project Management
  • Fundraising
  • Time management
  • Organization
  • Proposal writing
  • Marketing
  • Crisis Intervention
  • Workday
  • Flexibility
  • Typing and data processing
  • Epic, Windows 7, XP, Microsoft Word, Excel, CPT/CD-9, Outlook
  • HIPAA compliance, Epic, Time management, Highly organized, CPT/ICD 9, MS Oddice Expert, OneSource, NDAS, EEV, RTE, Insurance verification

Timeline

Patient Financial Advocate

Advocate Aurora Health
01.2021 - Current

Scheduling Specialist

Advocate Aurora Health
05.2015 - 01.2021

Health Care Assistant

Gareda
02.2010 - 05.2015

Teacher

Good Hope Teen Reach
10.2006 - 11.2010

Bachelor of Arts -

Chicago State University

Associate of Arts -

Kennedy King College

Medical Assistant

Illinois School of Health Careers - Chicago

High School Diploma -

Jones Metropolitain High School

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Bakiba Burke