Robert Strick
Community/Social Media Manager
Springfield,OR
Summary
A Community & Social Media Manager with a knack for creating positive and sustainable communities in the game industry. Helped foster and legitimize community as a core competency at Pipeworks, by modernizing and transforming their presence internally and externally.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
Pipeworks Studios
Eugene, Oregon
05.2013 - 08.2019
- Helped lead logo redesign & rebranding efforts for Pipeworks.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Lead strategy efforts on new web presence. Modernized content management system and optimized SEO performance on product sites leading to 50% retention, longer time on site, and lower bounce rates.
- Increased customer engagement through social media.
- Organically grew social media presence over 10,000% across Twitter, Facebook, Instagram, and YouTube.
- Devised strategies and roadmaps to support product vision and decrease marketing costs.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established community management as part of business development.
- Created customer service framework for product support leading to decreased development costs.
- Lead cross-company marketing integrations.
- Crisis Management Experience.
Discord Server Admin & Community Manager
Across Worlds
01.2021 - Current
- Founded TTRPG Discord community.
- 100% community satisfaction rating for both new
and existing TTRPG players. - Implemented server economy in which players
and viewers can impact sessions based on their
activity and standing in community. - Managed immersive virtual tabletop experiences
for players and viewers as Dungeon Master. - Managed social media accounts for Across Worlds
community. - Edited audio and video clips for Across Worlds
YouTube channel. - Referral-based community (280% growth this year).
- Managed and facilitated 15 community events
per week. - Cultivated strong relationships between those in
community. - Onboarded and trained new Dungeon Masters to
fit within our community standards. - Added and managed optional membership tiers
for players in community looking for additional
paid sessions.
QA Lead
Pipeworks Studios
Eugene , OR
09.2019 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Crafted training materials and ran on-boarding sessions to train 3 incoming team members.
- Successful first-passes on first-party submissions for each shipped project.
- Previously helped establish QA department from 2012-2013 as contract QA Tester.
Owner
The Paranoid Gamer
Eugene, OR
02.2011 - 07.2014
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and content management systems.
- Identified and eliminated website bugs to improve user experience.
- Configured and purchased domains for websites.
- Ran debugging tools such as Firebug and Chrome Inspector to eliminate flaws and glitches prior to publishing.
- Applied latest emerging technology and software trends to update and maintain site applicability leading to 99.9% up-time with scalable web-traffic.
- Employed search engine optimization tactics to increase reach of targeted audience.
- Worked with external vendors to synchronize web presence with brand identity and logo.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Writer, Editor, and U.S Manager
PS3Vault
Eugene, Oregon
09.2007 - 06.2012
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Strategized content based on Google Analytics data, geographical targeting and keyword planning.
- Coordinated with subject matter experts for interviews and topic generation.
- Formatted articles, blogs and webpages with HTML, photos and infographics.
- Created strong relationships with developer & publishing PR for early access content such as previews and reviews.
- Managed & mentored (5) other site contributors.
- Grew PS3Vault Alexa from 300,000 to just under 20,000.
- Assisted in managing back-end content management system.
Education
High School Diploma -
North Eugene High School
Eugene, OR 09.2003 - 06.2007
Skills
Content Development & Execution
Product Positioning
Brand Development
Market Analysis
Client Communication
Report Creation
Online Presence Monitoring
Social Media Management
Software Development Knowledge
Customer Service
Website Creation & Optimization
Computer & Software Proficiency
Games Shipped
- Wheel of Fortune/Jeopardy!
- World Series of Poker: Full House Pro
- Gems of War
- Prominence Poker (Original IP)
- Godzilla - Smash3
- SUPERFIGHT
- Terraria (Xbox One, PS4 & Switch)
- Madden NFL 21, 22 & 23
- Magic Spellslingers
- Microsoft Flight Simulator
- Call of Duty: Modern Warfare II
- Unannounced Call of Duty
Certification
ASTQB - ISTQB - Certified Tester, Foundation Level
Timeline
ASTQB - ISTQB - Certified Tester, Foundation Level
01-2022
Discord Server Admin & Community Manager
Across Worlds
01.2021 - Current
QA Lead
Pipeworks Studios
09.2019 - Current
Community Manager
Pipeworks Studios
05.2013 - 08.2019
Owner
The Paranoid Gamer
02.2011 - 07.2014
Writer, Editor, and U.S Manager
PS3Vault
09.2007 - 06.2012
High School Diploma -
North Eugene High School
09.2003 - 06.2007