Robert Strong
SCHOOLCRAFT,USA
Summary
Dynamic Distribution Supervisor at Stryker Instruments with proven leadership in logistics and process development. Expert in 3PL management and SAP, driving continuous improvement initiatives that enhance operational efficiency. Adept at fostering cross-functional collaboration, ensuring on-time delivery, and achieving KPIs to elevate customer satisfaction.
Overview
39
39
years of professional experience
Work History
Distribution Supervisor
Stryker Instruments
Kalamazoo, MI
11.2022 - Current
- Managed daily processes with ten direct reports to achieve KPIs effectively.
- Developed and maintained relationships with third-party logistics teams including UPS, FedEx, and Estes.
- Streamlined daily order logistics alongside month-end, quarter-end, and year-end shipments in collaboration with Commercial Operations and Customer Service.
Instruments Service Process Lead
Stryker Instruments
Kalamazoo, MI
01.2018 - 11.2022
- Established International Repair Shipping & Returns process to enhance customer outcomes for international partners.
- Collaborated with team and leadership to implement streamlined shipping processes.
- Ensured compliance of all outgoing shipments with business guidelines.
- Drove continuous improvements in operational efficiency within day-to-day operations.
- Partnered with cross-functional teams to resolve shipment issues impacting customer satisfaction.
- Delivered quality experiences for sales representatives, customers, and partners through effective troubleshooting.
- Communicated performance metrics using KPIs during MDI process for ongoing evaluation.
Senior Service Technician
Stryker Instruments
Kalamazoo, MI
06.2016 - 01.2018
- Repaired System 6 and 7 handpieces, enhancing functionality across service product lines.
- Adhered to MDI standards using Visual Management Tracking System for efficient tracking and analysis.
- Utilized QTID tracking and product/work order tracking to meet throughput KPIs.
- Conducted failure analysis processes to identify and resolve product issues effectively.
Production Machinist
Stryker Instruments
Kalamazoo, MI
09.2015 - 06.2016
- Executed set-up and production for CNC lathe, mills, and mill-turn operations to enhance quality and throughput.
- Utilized precision measuring equipment during PPAP activities to ensure compliance.
- Interpreted GD&T from engineering prints to guide production runs effectively.
- Maintained programs, tools, offsets, and tool geometry to exceed quality standards aligned with QMS and FDA regulations.
Cell Leader
Symmetry Medical/ Tecomet
Lansing, MI
01.2012 - 09.2015
- Collaborated with leadership, engineering, and finance to ensure timely completion of critical projects.
- Developed optimal setup routines for CNC machinery in partnership with process technicians.
- Executed efficient job setup and handoff to operators, achieving on-time delivery for all customers.
- Provided comprehensive on-the-job training for cell members, facilitating program editing and troubleshooting.
Cell Leader
Tribal Manufacturing
Marshall, MI
01.2011 - 01.2012
- Collaborated with senior leadership and controller to schedule job pack runs for customer delivery.
- Executed production tasks across various machines, ensuring lead-free (RoHS compliant) options.
- Delegated tasks to team members based on job priority and troubleshooting needs.
- Focused on optimizing human and machine resources within a team-based environment.
Infantryman
United States Marine Corps
10.1986 - 01.1992
- Attained the rank of corporal / fire team leader 1989 – 1992 1st Marine Expeditionary Force FMF
- Worked base security for COMNAV – West Pac as corporal of the guard 1987 – 1989
- Served on the Marine Barracks Japan Drill Team and traveled as ambassadors for the United States of America
Education
Business Administration -
Southern New Hampshire University
01.2026
Skills
- Leadership and team management
- Trackwise proficiency
- Salesforce expertise
- SAP and Concur knowledge
- Logistics and 3PL management
- Process development and deployment
Timeline
Distribution Supervisor
Stryker Instruments
11.2022 - Current
Instruments Service Process Lead
Stryker Instruments
01.2018 - 11.2022
Senior Service Technician
Stryker Instruments
06.2016 - 01.2018
Production Machinist
Stryker Instruments
09.2015 - 06.2016
Cell Leader
Symmetry Medical/ Tecomet
01.2012 - 09.2015
Cell Leader
Tribal Manufacturing
01.2011 - 01.2012
Infantryman
United States Marine Corps
10.1986 - 01.1992
Business Administration -
Southern New Hampshire University
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