Robert Suddreth

• Engage with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance.
• Process customer requests to include options, equities, mutual funds and other specialized monetary requests.
• Enhance relationships with high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. Increase customer loyalty and drive business development opportunities.

Partner with clients via inbound phone calls to assist them with a wide range of
financial inquiries, from account maintenance to identifying and resolving issues.
Assist clients with mutual fund and stock trading. Collaborate with internal
departments through various strategic initiatives to continuously improve the client
experience.

• Collaborated with the Merchandising/Vendor Relationship Directors and Regional
  Marketing Specialists teams to develop product assortment strategies for all brands,
  leveraging proprietary and relevant data sets.
• Measured productivity of Assortments
  and proposed recommendations to drive sales in partnership with Action Planning
  team.
• Developed reporting on the performance of product assortments and
  segments.

• Planned and executed promotional events to increase customer engagement and
  sales revenue.
• Increased market share and penetration of the Cooper brand so now
  ATD has nationwide coverage.
• Managed the day to day relationship with multiple
  vendors.
• Drove long-term strategic framework for marketing.

• Coached employees through day-to-day work and complex problems.
• Entered data, generated reports, and produced tracking documents.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Gathered and organized materials to support operations.
• Successfully led key projects that added more dealers to the program.