Robert Sutton
Owings,MD
Summary
Multi-faceted, dedicated business professional that understand the importance of customer/patient focus with over 25 years in the healthcare industry. Proven record of building relationships with individuals and business entities. Adaptable, independent thinker with exceptional communication skills especially in challenging encounters. Tenacious in tackling new challenges and navigating changing environments, advancing from courier to Senior Marketing Executive within 5 years with previous employer. Adept at working within a fast-paced and dynamic team; with an energetic and enthusiastic attitude. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Experienced flooring consultant successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Reliable and upbeat sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
52
52
years of professional experience
Work History
Independent Contractor
Luna Flooring
07.2020 - Current
- Meet with customers in their homes to discuss flooring needs
- Educate homeowners regarding flooring tailored for their home style and décor
- Accurately measure home using Bosch lasers and Bluetooth linked Windows tablet
- Discuss company specific features, warranty, and finance options
- Process payments using secure Windows tablet
- Create electronic contract and ensure customers have full understanding of processes and procedures
- Follow-up after sale to ensure the installation of flooring is as promised.
Senior Marketing Executive
LabCorp
05.1993 - 04.2019
- Hired in an entry-level position as a driver for LabCorp, the largest independent clinical laboratory in the nation
- Successfully advanced to the sales department as an Account Manager
- As an Account Manager, responsible for managing and increasing sales for specific accounts
- Promoted to Senior Marketing Executive
- Responsible for securing new business, while retaining the current customer base; providing ongoing service and problem resolution to the customer base within the geographic territory; acting as a liaison between the client and LabCorp; managing a book of business for over 3,000 clients, meeting and/or exceeding monthly sales goals on a consistent and steady basis; providing updates to senior leadership on key strategic initiatives and new business opportunities; and staying updated on new products, clinical guidelines, pharmacotherapies and genomic tests
- Managed four (4) employees within assigned territory, ensuring that sales goals were met
- Increased sales for the territory from $11 million to over $15 million within a 5-year period, an increase of 27%
- Achieved GEM Club status, an honor reserved for the top 25 salespeople in the nation
- Ranked within the top 5 in 2011
- Received several awards including Best of Class, All Star Achievement Award, and Branch Best Employee award.
SSgt (Retired) Aerospace Ground Equipment Technician
U.S. Air Force
09.1971 - 12.1991
- Specifically trained for inspection, troubleshooting and repair of a variety of mobile aircraft support equipment
- Supported aircraft flight-line operations by providing reliable testing and readiness equipment
- Provided field support for mobile medical and tactical field operations units
- Provided uninterrupted electrical power, heat, and air conditioning for radar tracking equipment
- Used automated maintenance systems to monitor maintenance trends
- Documented maintenance and ensured records were up to date
- Repaired complex aircraft support equipment using digital multimeters, voltmeters, ohmmeters, oscilloscopes, circuit card testers and transistor testers
- Resolved equipment problems using wiring diagrams, drawings, and schematics
- Supervised a staff of 15 maintenance staff in support of aircraft operations
- Received several awards including Air Force Commendation Medal, Air Force Good Conduct Medal, National Defense Service Medal, Air Force Overseas Ribbon-Long Tour, USAF NCO Professional Military Graduate, Small Arms Expert Ribbon, and Air Force Training Ribbon
- Veteran of Operation Desert Shield/Storm
- Honorably Retired.
Education
Bachelor of Science, Business Management -
Metropolitan State University
12.2011
Associate of Applied Science, Industrial Pharmaceutical -
Wake Technical Community College
08.1996
General Education Diploma -
Community College of the Air Force
07.1979
Skills
- Customer Service
- Sales
- Management
- Proficient in Microsoft Office Applications including Word, Excel, PowerPoint
- Process Analysis
- Program Evaluation
- Data Analysis
- Scheduling
- Records coordination
- Analytical Thinking
- Deadline Adherence
- Client Relationship Building
- Schedule Management
Personal Information
Hobbies: Avid fisherman, both salt and fresh water, Traveling to various countries and experiencing different cultures, Active in my church
Professional References
- Betsy Lewis, Associate Vice President of Business Development (Previous Supervisor), LabCorp, 13900 Park Center Road, Herndon, VA, 20171, (410) 703-9285, lewise@labcorp.com
- Laura Kahoe, Regional Manager for Business Development (Previous Manager), LabCorp, 701 Digital Drive, Suite L, Linthium Heights, MD, 21090, (443) 754-5853, Laurakahoe22@labcorp.com
- Dino Georgiou, Specialty Development Executive (Co-Worker), LabCorp, 13900 Park Center Road, Herndon, VA, 20171, (443) 841-2842, dgeorgiou50@gmail.com
Timeline
Independent Contractor
Luna Flooring
07.2020 - Current
Senior Marketing Executive
LabCorp
05.1993 - 04.2019
SSgt (Retired) Aerospace Ground Equipment Technician
U.S. Air Force
09.1971 - 12.1991
Bachelor of Science, Business Management -
Metropolitan State University
Associate of Applied Science, Industrial Pharmaceutical -
Wake Technical Community College
General Education Diploma -
Community College of the Air Force
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