Robert Tarango
San Antonio
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Online Banker/Customer Service Representative
Wells Fargo Bank
San Antonio, TX
12.2025 - Current
- Delivered exceptional customer service by assisting clients with password resets, digital wallet setup, and managing Zelle account while maintaining a high level of professionalism and accuracy.
- Processed daily banking transactions including deposits, withdrawals, transfers, and payments, ensuring compliance with company policies and financial regulations.
- Resolved customer concerns efficiently by researching account discrepancies and collaborating with internal teams, improving overall customer experience and retention.
Professional Transportation Specialist
Uber
San Antonio, TX
04.2025 - Current
- Delivered safe, efficient transport services with a 5.0+ customer rating, focusing on route optimization and clear communication.
- Utilized Uber’s GPS and routing software to optimize transportation logistics, troubleshoot navigation issues, and ensure timely service delivery, demonstrating proficiency with location-based technologies and digital platforms.
Area Manager II
Amazon
San Antonio, TX
09.2020 - 04.2025
- Provided Tier I & II technical support for hardware, software, and network issues across fulfillment center operations, ensuring minimal downtime and business continuity.
- Installed, configured, and maintained IT equipment including desktops, laptops, printers, RF scanners, and mobile devices to support daily operations.
- Monitored and troubleshot network connectivity, Wi-Fi access points, and VoIP systems, escalating critical issues to senior IT teams when necessary.
- Documented incidents, service requests, and resolutions in ticketing systems (e.g., ServiceNow), contributing to knowledge base resources and improving first-call resolution rates.
Sales and Events Manager
Springhill Suites by Marriott
Napa Valley, CA
01.2020 - 05.2020
- Managed reservation and event management software (Salesforce), demonstrating proficiency with hospitality management systems and digital platforms.
- Handled data entry, reporting, and customer information management; met weekly with the Directors of Sales to discuss sales volume and upcoming events.
- Provided technical support for AV equipment, Wi-Fi, and POS systems, troubleshooting issues to ensure seamless service delivery and guest satisfaction.
Client Advocate
Neogenomics
Carlsbad, CA
06.2019 - 01.2020
- Managed client inquiries and resolved issues, enhancing customer satisfaction by +25%.
- Coordinated specimen logistics, ensuring timely and accurate test results.
- Maintained compliance with regulatory requirements, supporting diagnostic services.
- Built strong relationships with healthcare providers, fostering trust and collaboration.
Business Service Representative
Sharp Healthcare
San Diego, CA
03.2016 - 06.2019
- Verified patient insurance coverage, obtained prior authorizations, and processed billing information to ensure accurate and timely reimbursement.
- Assisted patients with scheduling, account inquiries, and financial counseling, delivering a high standard of service in a fast-paced healthcare environment.
- Collaborated with clinical and administrative teams to streamline front-end operations, improving workflow efficiency and patient satisfaction.
Project Manager
KALLIS Edu
San Diego, CA
02.2015 - 03.2016
- Oversaw end-to-end production of digital and print publications, coordinating with writers, editors, designers, and printers to meet tight deadlines and quality standards.
- Implemented project management tools and workflows, improving communication and efficiency across cross-functional teams in a start-up environment.
- Managed budgets, timelines, and resource allocation for multiple concurrent projects, ensuring successful launches while adapting to shifting priorities and limited resources.
Lead Service Technician
Sprint/T-Mobile
San Diego, CA
07.2011 - 02.2015
- Diagnosed and repaired a wide range of mobile devices and accessories, ensuring efficient turnaround times and maintaining high customer satisfaction ratings.
- Trained and supervised junior technicians, providing hands-on guidance and technical support to improve overall team performance and accuracy.
- Managed inventory levels for repair parts and tools, coordinating with vendors to ensure timely restocking and minimizing service delays.
- Delivered excellent customer service by clearly explaining technical issues and solutions, contributing to increased customer loyalty and repeat business.
Education
Master of Science - Information Systems
University of Phoenix
San Diego, TX01.2023
Bachelor of Science - Business Administration
University of Phoenix
San Diego, TX01.2014
Computer User Support Specialist - Computer Support Program
ACI Learning Tech Academy
San Antonio, TX07.2025
Skills
- Technical Knowledge & Operating Systems
- Hardware & Software Support
- Problem-solving
- Networking Fundamentals
- Trouble Shooting & Problem Solving
- Customer Service & Communication
- Critical thinking
- Activity Directory & User Account Management
- Time Management & Prioritization
- Security Awareness
Websites
Accomplishments
- Enhanced my proficiency in Python, SQL, HTML, and CSS through independent learning.
- Supervised team of 60-80 staff members.
- I oversaw the opening and launch of three Amazon sites.
Certification
- developed hands-on experience in technical support, troubleshooting, and customer service for a variety of hardware, software, and network-related issues. My training focused on operating systems, cybersecurity fundamentals, help desk support, and IT best practices while strengthening my communication and problem-solving skills in fast-paced technical environments.
- PeopleCert ITIL 4 Foundation Certification - July 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Banker/Customer Service Representative
Wells Fargo Bank
12.2025 - Current
Professional Transportation Specialist
Uber
04.2025 - Current
Area Manager II
Amazon
09.2020 - 04.2025
Sales and Events Manager
Springhill Suites by Marriott
01.2020 - 05.2020
Client Advocate
Neogenomics
06.2019 - 01.2020
Business Service Representative
Sharp Healthcare
03.2016 - 06.2019
Project Manager
KALLIS Edu
02.2015 - 03.2016
Lead Service Technician
Sprint/T-Mobile
07.2011 - 02.2015
Bachelor of Science - Business Administration
University of Phoenix
Master of Science - Information Systems
University of Phoenix
Computer User Support Specialist - Computer Support Program
ACI Learning Tech Academy