Summary
Overview
Work History
Education
Skills
Timeline
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Treniqueka Bowens

New York,NY

Summary

Service-oriented and determined professional with 10 plus years of experience facilitating customers. Maintaining high consumer satisfaction through interpersonal interactions which in turn increased retention rates. Demonstrated high proficiency in utilizing software applications such as cobrowse, Crispin and Bee Banker used to assist clients. Displayed success in working well under pressure, learning job functions, adept to software applications, and effectively handling a variety of tasks while remaining detail oriented.

Overview

8
8
years of professional experience

Work History

Customer Service Representative(online Banker)

US Bank
11.2021 - 01.2023
  • Troubleshooted technical issues by leveraging software applications such as Siebal, TOPs, Bee Banker and Case management to assist clients with resetting passwords/pins, regaining online access to bank accounts, cobrowsing virtually with consumers to show them how to self service (with issues such as unlocking debit cards), and identifying the causes of access issues with debit and credit cards ( issues included, fraudulent purchases or checks ,going over monthly limits, using expired cards with same digit numbers , locked cards, stolen cards, check clearances or lack of funds).
  • Utilized the software applications Bee Banker and Siebal to access consumer's account information in order to complete maintenance requests, such as mailing out cashier checks, submitting loan and credit card payments (on behalf of the clients), updating addresses, increasing card limits, closing accounts and transferring funds between checking accounts.
  • Communicated with 60 plus patrons daily via phone and email through Avaya and Bee banker software to assist/resolve any banking issues.
  • Used U.S Bank's intranet (the source) to gain further knowledge in updated policies and banking products to accurately answer consumer inquires.
  • Followed the government's KYC(know your customer) regulations by verifying patrons identity via documentation.

Master Control Operative

Bric TV (freelance)
06.2015 - 01.2022
  • Uploaded backup video content from Crispin's data base to prevent black on screen during broadcasts issues.
  • Appended 200 plus files of video content into the software Rapid Replay which assigned the content to their correct channels.
  • Communicated with Producers during live broadcasts via talk back system to ensure play out and record signals are being sent out on air.
  • Monitored play outs and records to insure on air content doesn't glitch, overlap or lose sound.
  • Logged daily reports into reporting system to keep managers and master control engineers up to date about software systems.
  • Remotely logged into Bric's master control studio using the application anydesk to monitor channels (during covid).
  • Used master control's switcher to put the company's bug (logo) on air, changed on air content, adjusted audio, and locked channels- this prevented scheduled content from airing during live broadcasts.

Civic Commons Associate –front Desk

Brooklyn Public Library
10.2017 - 11.2021
  • Assisted with computer and printer technical difficulties
  • This included showing patrons how to send documents to the printer, login if their library card didn't work, scan documents, reset computers, helping with computer navigation and guided patrons with filling out online IDNYC and passport applications.
  • Acted as main point of contact for in person inquires
  • This included searching BPL's intranet (BLine) to answer questions regarding events, exhibitions, other branch locations, and library resources such as passport information, library cards, resume help, business coaching, citizenship classes, room reservations, and laptop borrowing.
  • Connected with central administration (using outlook) to write tickets for software issues.
  • Conducted outgoing calls to 311 for patrons inquiring the status of their IDNYC application.

Education

Bachelor of Arts - Radio And Television Broadcasting

Brooklyn College of The City University of New York
Brooklyn, NY
11.2014

Skills

    • Software/Technical experience
    • Microsoft Word Office (outlook and teams)
    • Customer service experience
      • Excellent organizational and communication skills
      • Detailed orientated
      • Familiarity with Salesforce and Visio

Timeline

Customer Service Representative(online Banker)

US Bank
11.2021 - 01.2023

Civic Commons Associate –front Desk

Brooklyn Public Library
10.2017 - 11.2021

Master Control Operative

Bric TV (freelance)
06.2015 - 01.2022

Bachelor of Arts - Radio And Television Broadcasting

Brooklyn College of The City University of New York

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Treniqueka Bowens