Robert Tautimer
Glendale,AZ
Summary
Experienced Training Manager specializing in staff training, performance evaluation, and process improvement. Developed training programs that enhance operational efficiency and customer satisfaction. Led onboarding coordination and leadership development initiatives, improving training processes and elevating customer satisfaction ratings.
Overview
41
41
years of professional experience
Work History
Training Manager
BradyPlus
Glendale, AZ
06.2015 - 02.2026
- Developed training programs aligned with company goals and employee needs.
- Collaborated with department heads to pinpoint training needs and address skill gaps.
- Coordinated onboarding for new hires, facilitating smooth transitions and quicker acclimation.
- Mentored junior trainers, enhancing their instructional skills and boosting their confidence.
- Maintained training documentation and resources for easy access and reference.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Conducted assessments to determine skill gaps of existing personnel.
- Developed training materials, including manuals, guides and handouts.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
Serivice Manager
ProClean
Phoenix, AZ
04.1985 - 06.2015
- Managed daily operations to ensure efficient service delivery.
- Developed training programs for new service staff and ongoing employee development.
- Oversaw customer service interactions to resolve inquiries and enhance satisfaction.
- Implemented process improvements to streamline service workflows and reduce delays.
- Conducted regular performance evaluations for team members to ensure high standards.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
- Created standard operating procedures for all service functions.
- Provided technical support for hardware and software issues experienced by customers.
- Utilized technology to streamline service operations and improve customer experience.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ01-1981
Skills
- Training program development
- Staff training
- Coaching and mentorship
- Leadership development
- Workflow management
- Strategic business planning
- Operational efficiency
- Budget control
- Compliance enforcement
- Customer relationship management
- Client engagement
- Customer satisfaction measurement
- Customer service
- Inventory management
- Process implementation
- Service documentation
- Office administration
- Work Planning and Prioritization
- Problem-solving
- Verbal and written communication
- Bilingual [language] and [language]
- Goal setting
- Staff supervision
- Employee supervision
- Maintenance and repair
- Office administration
- Problem solving
- Equipment maintenance
- Technical support
- Customer service management
- Team leadership
- Diagnostic testing
- System installation
- Troubleshooting skills
- Mechanical aptitude
- Preventive Maintenance
- Problem and issue resolution
- Troubleshooting and diagnosis
- Field service management
- Equipment troubleshooting
References
References available upon request.
Timeline
Training Manager
BradyPlus
06.2015 - 02.2026
Serivice Manager
ProClean
04.1985 - 06.2015
High School Diploma -
Alhambra High School