Deshaun Stuart
Cordova,TN
Summary
Training professional with history of optimizing training programs to improve organizational performance and employee engagement. Known for delivering impactful training solutions that align with business objectives. Strong focus on team collaboration and adapting to evolving needs, ensuring reliable performance and consistent results.
Overview
12
12
years of professional experience
Work History
Training Manager
Topgolf USA
Memphis, TN
08.2024 - 05.2026
- Developed engaging training materials to enhance employee onboarding experience.
- Facilitated interactive workshops to improve team collaboration and performance.
- Implemented feedback mechanisms to assess training effectiveness and adapt content.
- Coordinated scheduling of training sessions, ensuring coverage across all shifts.
- Assisted in evaluating employee skills through assessments and performance reviews.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Corporate Trainer
Topgolf USA
01.2022 - 01.2024
- Developed and delivered training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions to integrate new hires into company culture effectively.
- Collaborated with leadership to identify training needs and align programs with business goals.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Implemented new instructional strategies, enhancing overall training quality and participant satisfaction.
Training Lead
Topgolf USA
San Jose, CA
04.2021 - 01.2022
- Developed and implemented training programs to enhance staff performance and engagement.
- Facilitated onboarding sessions to ensure new hires understood company culture and operational standards.
- Evaluated training effectiveness through feedback and assessments, refining content as needed.
- Collaborated with management to identify skill gaps and create targeted development plans.
- Mentored junior trainers, fostering a culture of continuous improvement within the team.
- Led workshops focused on customer service excellence, enhancing guest experience across venues.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
Guest Experience Team Member
Buffalo Wild Wings
San Jose, CA
07.2014 - 03.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and guest engagement techniques.
- Collaborated with team to enhance guest experience through feedback implementation and process refinement.
- Assisted in training new staff members, sharing knowledge of company policies and procedures.
- Participated in regular team meetings to discuss strategies for improving guest satisfaction levels.
Education
Bachelor of Science - Sociology
San Francisco State University
San Francisco, CA01-2017
Skills
- New employee training
- Program optimization
- Written and oral communication
- Training methods
- Leadership training
- Training oversight
- Performance metrics
- Employee engagement
- Training program development
- New hire orientation
- Staff development
- Coaching and mentoring
- New hire on-boarding
Accomplishments
- Trained more than 2000 full time associates and 1000 flex-time associates.
Timeline
Training Manager
Topgolf USA
08.2024 - 05.2026
Corporate Trainer
Topgolf USA
01.2022 - 01.2024
Training Lead
Topgolf USA
04.2021 - 01.2022
Guest Experience Team Member
Buffalo Wild Wings
07.2014 - 03.2021
Bachelor of Science - Sociology
San Francisco State University