Robert Terry
DuPont,WA
Summary
Solution-based professional, with over a decade of critical thinking, managing, problem-solving, and human development. Excited to bring unique leadership experiences from a successful military career and bring my talents to the project management field. Well-versed in communication, leadership, forward-thinking, backward planning and collaborating, and working in diverse environments. Certified in equal opportunity leadership/training; sexual harassment leadership/training and talent development. Proficient Operation Manager who is skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
15
15
years of professional experience
Work History
Fulfillment Center Manager
Xpdel
Seattle, WA
01.2022 - 11.2023
- Average Weekly Hours 65
- Participated in management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
- Strategically managed resources, milestones and budgets, significantly improving asset to liability ratio
- Positively interacted well with customers to build connections and nurture relationships
- Assisted in recruiting, hiring and training of team members
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Fulfilled additional duties as needed
Operations Supervisor
United States Army
El Paso, TX
09.2020 - 12.2021
- Average Weekly Hours 65
- Achievements/Tasks
- Directed, mentored, and provided technical advice, administrative guidance, and instructions regarding programs, objectives, policies, procedures, mission analysis, courses of action, problem-solving, and coordination of administrative activities to eight subordinates
- Demonstrated superior comprehension of operational awareness, tactical prowess, verbal/oral communication, and forward-thinking, improved force capabilities by 70%, thus effectively influencing cross-departmental collaboration, synchronizing efforts, maximizing personnel to cost to time ratio
- Responsible for logistics support, movement of 20 personnel, and over $125,000,000 worth of equipment
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Armor First Sergeant
United States Army
El Paso, TX
11.2019 - 09.2020
- Average Weekly Hours 68
- Achievements/Tasks
- Oversees management of all allocated human and material resources following Army Policy and other official guidelines; accountable and responsible for the maintenance of organizational property valued more than $22,000,000 and over 68 Soldiers
- Developed a maintenance program that improved organizational readiness of assigned equipment to 90% through multiple thirty-day field training exercises
- Implemented a results-based plan to consolidate and redistribute operational essential equipment which saved the company money and assisted three organizations in filling necessary shortcomings
- Demonstrated strong organizational and time management skills while managing multiple projects
- Assisted with day-to-day operations, working efficiently and productively with all team members
Residential Behavioral Health Technician
Bayview Recovery Center
Tacoma, WA
09.2018 - 11.2019
- Average Weekly Hours 24
- Achievements/Tasks observed, documented and recommended diet choices, physical workout plans, resume building/job searching, and housing accommodations, resulting in 70% of clients acknowledging my contributions to their life-modifying behaviors
- Twice recognized by the Director of Operations for my ability to promote personal attitude modification and positively influence client behavior; decreasing illegal drug use or alcoholism by ten percent
- Authored an efficient behavioral health technician-to-client interaction guideline, adopted by a sister organization, which enhanced operational and clinical staff effectiveness to modify client behavior through lessons learned, and the need for a secondary treatment plan.
Senior Military Science Instructor/ Recruiter
United States Army
Seattle, WA
08.2017 - 11.2019
- Average Weekly Hours 52
- Actively involved in the coaching, mentoring and counseling of leadership development of 115 future Army Officers culminating with 90% of cadets outperforming their peers during all all-inclusive cadet command external evaluations
- Earned Army Basic Instructor Badge after effectively educating four different instruction types
- Planned, systematized, resourced, and supervised twelve off-campus, forty-eight-hour, field training exercises to prepare fifty students for their career evaluation assessments.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Created syllabus and instructional plans for each class session following stated course objectives.
Facility Monitor II
Peninsula Work Release
Port Orchard, WA
08.2017 - 09.2018
- Average Weekly Hours 26
- Ensured security, cleanliness, and sanitation of the entire facility
- Supervised resident admission/release operations, visitation, recreation, meals, laundry procedures, transportation services, and other related duties as required
- Successfully completed 80-hour Washington State Work Release Academy thus, improving personal and association's ability to assist sixty offenders transitioning from correctional institute into society in an effort to limit the possibility of re-offending
- Modeled teamwork and collaboration with all residents, staff, and community
- Advised on treatment and/or transition plans for over 60 residents
- Assess and respond appropriately to resident behaviors, concerns, and/or disposition in accordance to policy
- Stored, monitored and distributed resident medications per policy
- Conducted drug and alcohol testing procedures to include supervised
- U.A
- And B.A
- Test in accordance to administration reducing offenses by 20%.
Armor Platoon Sergeant
United States Army
Junction City, KS
07.2014 - 07.2017
- Average Weekly Hours 65
- Responsible for the supervision and professional development of 25 individuals in preparation to support company operations and global immediate response force; serves as theadvisor to the Platoon Leader on policy, training plans, administrative actions
- Recognized by the Chief Executive Officer for my actions which directly resulted in the modification of current standard operating procedures and influenced policy change
- Developed, coordinated, and implemented a course of action to collect, organize, and transport over 15,000 military vehicles three times faster and easier the predetermined deadline saving the organization $500,000 in funds
- Established a vehicle preparation plan that increased the durability and efficiency of assigned M1A1 Abrams Tank vehicles; the system was adopted by higher headquarters, directly impacting the outcomes of logistical operations and standard operating procedures.
- Conducted personal and professional counseling, routine inspections, and physical fitness tests for 22 servicemembers.
Senior Training Manager, Developer
United States Army
Columbia, Hinesville, SC, GA
04.2011 - 07.2014
- Average Weekly Hours 66
- Accountable for supervision, professional development, and evaluation of three drill sergeant Instructors.
- Conducts effective training for 525 drill sergeant candidates annually to prepare them to successfully transition civilian recruits into trained, competent and developed army soldiers
- Co-authored new programs of instruction and recommended necessary modifications to current or under review instructional to improve drill sergeant candidates' success upon graduation
- Twice selected as instructor of the cycle; developed and implemented a new talent management program that boosted the number of internal promotions by 60%
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
Equal Opportunity Specialist
United States Army
09.2008 - 04.2011
- Average Weekly Hours 60
- Engineered policy for equal opportunity and sexual harassment programs for five department managers, verifying 100% policy compliance
- Revamped strategic approaches reducing infractions by twenty percent below the army average
- Developed and implemented a multi-year diversity and inclusion strategy, resulting in a 27% increase in employee engagement YoY
- Orchestrated premier example of cultural awareness and sexual harassment prevention; constructed and advocated administration conserving over $1,000,000,000 in relocation/reassignment and legal expenditures
- Recognized for excellence by the Deputy Chief Operating Officer
- Improved cultural awareness of 600 employees through quarterly face-to-face seminars, countless on spot corrections, and the promotion, support, and attendance of 100% diversity holiday observations throughout his tenure
- Collaborated with 5-person senior leadership to design a diversity and inclusion dashboard to track progress and measure impact.
Education
Master's Degree - Project Management
University of Maryland Global Campus
Current
Bachelor of Science - Criminal Justice
Purdue University Global (Kaplan University)
August 2018
Skills
- Leadership
- Training & development
- Operations Management
- Performance Management
- Strategic Planning
- Analysis skills
- Conflict management
- Team Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Fulfillment Center Manager
Xpdel
01.2022 - 11.2023
Operations Supervisor
United States Army
09.2020 - 12.2021
Armor First Sergeant
United States Army
11.2019 - 09.2020
Residential Behavioral Health Technician
Bayview Recovery Center
09.2018 - 11.2019
Senior Military Science Instructor/ Recruiter
United States Army
08.2017 - 11.2019
Facility Monitor II
Peninsula Work Release
08.2017 - 09.2018
Armor Platoon Sergeant
United States Army
07.2014 - 07.2017
Senior Training Manager, Developer
United States Army
04.2011 - 07.2014
Equal Opportunity Specialist
United States Army
09.2008 - 04.2011
Master's Degree - Project Management
University of Maryland Global Campus
Bachelor of Science - Criminal Justice
Purdue University Global (Kaplan University)