Robert Thomas
Covina,CA
Summary
Expert Professional with a strong sense of direction and the ability to lead. Productive and prepared to contribute over 10 years of experience. Analytical with complete passion for patient care and leadership. I practice active listening and lead by example with empathy and respect. Talented Behavioral health specialist with extensive experience in key performance indicators, retention, patient and staff engagement, treatment planning and overall program management. I am seeking an Executive leadership position with an organization that supports youth, adults, families.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VP of Strategy & Compliance
Discovery Behavioral Health
Irvine, USA
09.2024 - Current
- Directed strategic planning for the organization
- Designed and executed strategic initiatives to enhance service delivery
- Maintained regulatory compliance in every aspect of operations
- Coordinated with clinical, operational, and administrative teams to strategize organizational goals
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Designed effective organizational structures that aligned with corporate mission and values.
- Provided leadership during times of organizational change by managing transitions effectively.
- Developed training programs that enhanced employee engagement and job satisfaction.
- Coached subordinates on professional development topics such as communication skills and problem solving techniques.
- Resolved conflicts between employees in a timely manner while fostering an atmosphere of collaboration.
- Developed and implemented strategic plans to achieve company objectives.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Vice President of Operations
Discovery Behavioral Healthcare
Irvine, USA
05.2024 - 10.2024
- Headed strategic operations for mental health services
- Overseeing daily operations to ensure high standards of patient care
- Collaborated with clinical leadership to align operations with clinical goals
- Key role played in ensuring compliance with regulatory standards
- Provided direction to staff on all aspects of operational processes.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Collaborated with other departments in order to achieve organizational goals.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Lead initiatives aimed at improving customer service levels through process optimization.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Regional Director - West/PacNorthwest
Discovery Behavioral Health
Irvine, USA
06.2020 - 04.2024
- Oversaw all operational program elements within Northern California/Pacific Northwest region
- Executed duties aligning with Discovery Mood & Anxiety Program's principles
- Oversaw clinical and administrative operations aligning with established mission, vision, core values, and strategic plan of Discovery Mood & Anxiety Program
- Led regional teams to uphold organizational standards
- Assessed annual reviews of facility staff conducted by Program Directors
- Supervised Program Directors to enhance budget efficiency
- Optimized expenditure control to minimize operational losses
- Maintained controllable expenses within budget limits
- Guiding regional personnel on staffing, orientation, and performance management
- Oversaw recruitment of clinical staff for various medical positions in the region
- Mentored Program Directors and regional treatment teams to enhance their skills
- Overseeing turnover reduction in the region for Program Directors, Facility Administrators, and Therapists.
- Representing Discovery Mood & Anxiety Program through collaboration with the regional Clinical Outreach Representative
- Collaborated with Director of Operations to set quarterly self and program goals
- Collaborated with Program Directors and treatment team personnel to resolve regional conflicts
- Collaborating with key executives on regional strategic planning
- Identified potential for business growth within the region
- Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Collaborated with team members in developing best practices to support company objectives.
Executive Program Director
Discovery Behavioral Health
Sherman Oaks, USA
06.2018 - 06.2019
- Ensured seamless operation of unit
- Ensured consistent Quality Management across all residential charts
- Managed facility operations efficiently
- Ensured thorough training was provided
- Must be aware of budget for each department and stay within the parameters of that budget.
- Maintains open communication channels with all Department Heads
- Conducts hiring processes for staff
- Managed relationships with Independent Contractors treating clients
- Ensure continuous Quality Management of residential charts
- Facilitate necessary training sessions
- Oversaw operations of clinical staff and director
- Assigned suitable therapists to clients based on needs
- Ensures adherence to State compliance guidelines for client charts
- Evaluates treatment plan schedules on a weekly basis
- Manages approval process for client entries
- Conducted individual and family therapy for assigned clients
- Completed adjustments necessary for successful audits.
Life Strategies Specialist, Family Coaching, Youth & Young Adult goal and empowerment
JBY
Los Angeles, USA
04.2011 - 05.2018
- Blend motivational focus techniques with diverse solutions for comprehensive support.
- Utilized a compassionate approach to engage clients' intrinsic and extrinsic motivation.
- Customized method resulted in successful outcomes
- Specialized in managing teen and young adult family cases
- Facilitated parent effectiveness training coupled with residential home-based family coaching
Program Director
Paradigm Malibu
Malibu, USA
05.2013 - 09.2015
- Delivered comprehensive psychosocial rehabilitation support to both adolescent clients and their families
- Lead didactic education sessions, skills groups, and manage daily house care
- Employed empathic coping techniques within 12-step program
- Promoted health, fitness, and stress reduction for increased productivity
MFT-Associate-Primary/Family Therapist
Sober College
Woodland Hills, USA
10.2010 - 08.2011
- Administered inpatient therapy to individuals within the 18-25 age range
- Oversaw client interactions and managed environment effectively
- Streamlined processes to extend contract longevity
- Forged successful partnerships with JBY and Sober College
- Delivered life skills coaching sessions
- Specialized in educational psychology practices
- Enhanced productivity through better life balance
MFT - Trainee - Primary/Family Therapist
ECHO Malibu
Malibu, USA
01.2009 - 04.2010
- Led psychosocial rehabilitation for adolescent clients
- Oversaw clients and managed crisis situations effectively
- Facilitated group therapy sessions utilizing therapeutic models and 12-step programs
- Enhanced life balance, productivity, communication skills, career transition, team building, leadership development, health/fitness
Education
M.A. - Marital and Family Therapy
Pacific Oaks College
Pasadena, CA05.2010
B.A. - Human Development
Pacific Oaks College
Pasadena, CA06.2007
Skills
- Mac/PC dual compatabilities
- EMR Platforms - KIPU, BestNotes
- Salesforce, Power BI
- MS OFFICE / Teams
- Addiction counseling
- Mental health counseling
- Behavioral health
- Project management
- Leadership
- Mentoring
- Training & development
- Crisis intervention
- Child & family counseling
- Quality management
- Staff Management
- Cross-functional team leadership
- Corporate Communications
- Program Oversight
- Operations Oversight
- Program Management
- Operational leadership
- Organizational Development
- Innovation management
- Growth planning
- Performance Improvement
- Executive-level support
- Policy Development
- Expense Reporting
- Project Management
- Strategic Planning
- Procedure Implementation
- Operations Management
Websites
Certification
Marriage & Family Therapy Certification, AMFT, 02/01/23, 02/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
VP of Strategy & Compliance
Discovery Behavioral Health
09.2024 - Current
Vice President of Operations
Discovery Behavioral Healthcare
05.2024 - 10.2024
Regional Director - West/PacNorthwest
Discovery Behavioral Health
06.2020 - 04.2024
Executive Program Director
Discovery Behavioral Health
06.2018 - 06.2019
Program Director
Paradigm Malibu
05.2013 - 09.2015
Life Strategies Specialist, Family Coaching, Youth & Young Adult goal and empowerment
JBY
04.2011 - 05.2018
MFT-Associate-Primary/Family Therapist
Sober College
10.2010 - 08.2011
MFT - Trainee - Primary/Family Therapist
ECHO Malibu
01.2009 - 04.2010
M.A. - Marital and Family Therapy
Pacific Oaks College
B.A. - Human Development
Pacific Oaks College
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