Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loresha Summers

Douglasville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Hibbet Sports
08.2020 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Support Generalist

Victoria Secret
08.2015 - 08.2017
  • Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
  • Provided detailed product information to customers, facilitating informed purchasing decisions.
  • Expedited order fulfillment by closely monitoring delivery schedules and addressing potential delays proactively.
  • Increased client retention with exceptional after-sales service and regular follow-up calls.
  • Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
  • Maintained accurate records of customer resolutions and approved returns to coordinate necessary follow-through.

Sales Associate

Crazy 8 Clothing Store
08.2016 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

The Children’s Place
06.2016 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Medical Assisting Extern

The Springs Medical Center
01.2016 - 03.2016
  • Increased patient satisfaction through prompt response to inquiries regarding billing or prescriptions refills.
  • Assisted in the reduction of wait times through efficient scheduling and appointment management.
  • Aided in successful procedures by preparing necessary equipment and instruments for physician use.
  • Demonstrated commitment to professional development, attending mandatory training sessions and workshops during the externship.
  • Advanced medical knowledge through continuous learning from experienced staff members and on-the-job training opportunities.

Cashier

Moby Dick
01.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Medical Assistant/Receptionist

Kaplan Barron Pediatric Group
01.2017 - 06.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Went back to work at this office a second time 10/2023 until 4/2024

Medical Assistant

Norton Suburban Hospital
04.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

Associate Certified Medical Assisting - Medical Assistant

ATA College
Louisville, KY
11.2016

Fashion Merchandising - Fashion

Art Institute of Cincinnati
Cincinnati, OH
10.2014

Skills

  • Communicate effectively, both verbally and in writing, with peers, co-workers, and customers
  • Customer service skills
  • Hard-working and goal-oriented when getting the job done
  • Outstanding oral and written communication skills
  • Able to work under pressure and meet deadlines
  • Team player who is loyal to other individuals
  • Proficient in using Microsoft Office (Word, Excel, PowerPoint)
  • Experienced in using both MAC and PC
  • Experienced with working on dual screen setups
  • CPR Certified
  • Certified to administer injections
  • EKG’s
  • Phlebotomy
  • Check vital signs

Timeline

Medical Assistant

Norton Suburban Hospital
04.2024 - Current

Assistant Manager

Hibbet Sports
08.2020 - 10.2023

Medical Assistant/Receptionist

Kaplan Barron Pediatric Group
01.2017 - 06.2018

Sales Associate

Crazy 8 Clothing Store
08.2016 - 01.2018

Sales Associate

The Children’s Place
06.2016 - 08.2016

Medical Assisting Extern

The Springs Medical Center
01.2016 - 03.2016

Sales Support Generalist

Victoria Secret
08.2015 - 08.2017

Cashier

Moby Dick
01.2015 - 08.2015

Associate Certified Medical Assisting - Medical Assistant

ATA College

Fashion Merchandising - Fashion

Art Institute of Cincinnati

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Loresha Summers