ROBERT THOMAS
Summary
Experienced in bindery operations with a strong background in equipment maintenance and technical troubleshooting. Successfully diagnosed and repaired imaging equipment, ensuring optimal functionality and minimizing downtime. Conducted routine maintenance to enhance equipment longevity while managing inventory for service parts to ensure timely repairs. Demonstrated effective problem resolution skills through on-site technical support and customer training, contributing to improved operational workflows.
Conscientious field service technician with several-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work History
Field Service Technician
DEX Imaging, Inc.
Mobile, Alabama
02.2019 - Current
- Based on the role of a Field Service Technician at DEX Imaging, Inc. and the provided guidelines, here are eight resume experience statements:
- Diagnosed and repaired imaging equipment, ensuring optimal functionality and minimizing downtime for clients.
- Conducted routine maintenance, enhancing equipment longevity and reducing the frequency of service calls.
- Delivered on-site technical support, effectively resolving customer issues and improving overall satisfaction.
- Trained junior technicians on equipment repair processes, fostering skill development and team efficiency.
- Managed inventory for service parts, ensuring availability and timely repairs to enhance customer experience.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
Docucare Associate
XEROX Managed Services
New Orleans, Louisiana
05.2000 - 05.2019
- Streamlined document management processes, enhancing efficiency and reducing turnaround times for client deliverables.
- Collaborated with cross-functional teams to implement new software tools, improving operational workflows and user satisfaction.
- Trained and mentored new associates on best practices, fostering a knowledgeable and effective team environment.
- Assisted in the transition to digital documentation systems, contributing to significant cost savings and improved data accessibility.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified needs of customers promptly and efficiently.
Education
D'Iberville High School
D'Iberville, MSSkills
- Bindery operations
- Equipment calibration
- Routine maintenance
- Quality assurance
- Technical troubleshooting
- Document management
- Problem resolution
- Equipment installation
- Technical support
- Parts replacement
- Customer service
- Problem-solving
- Tool management
- Hardware and software installation
- Valid Driver's license
- Preventative maintenance
- Verbal and written communication
- MS office
- Equipment Repair
- Network connectivity
- Workflow management
- Power tools
- Hardware repair
- Troubleshooting and repair
- Reading wiring diagrams
- Field repairs
- Equipment inspection
- Customer consulting
- Work orders
- Mechanical background
- Teamwork and coordination
- Repair and installation
Timeline
Field Service Technician
DEX Imaging, Inc.
02.2019 - Current
Docucare Associate
XEROX Managed Services
05.2000 - 05.2019
D'Iberville High School