Robert Thomas Johnson
Philadelphia,United States
Summary
Results-oriented professional with a diverse background in operations and customer service, excelling in fast-paced environments. Developed strong multitasking skills while managing Inventory, responding to customer queries, and coordinating dispatch schedules. Recognized for improving customer communication efficiency, leading to an increase in customer satisfaction scores. Eager to leverage strong organizational skills to contribute positively to team dynamics and operational goals.
Overview
10
10
years of professional experience
Work History
Operations Associate/Floral Designer
1-800-FLOWERS.COM, Inc.
Philadelphia, PA
10.2024 - Current
- Printing holiday cards
- Responding to customers emails
- Canceling / Disputing/Reading emails
- Highlighting dates and deliveries for dispatch and flower drivers
- Checking flower refrigerator inventory
- Designing flower bouquets
- Scheduling flower deliveries
- Hand making bouquets and funeral arrangements fresh to recipe
Brand Ambassador
Allbirds
Philadelphia, PA
01.2022 - 10.2024
- Enthusiastic personality for selling products
- Wearing/Modeling Allbirds gear to reach goal sales
- Checking out customers with an iPad operating system using the Shopify app
- Greeting potential customers at the door and overseeing the entire store to make sure everything is flowing and every customer is being waited on
Pharmacy Technician Trainee/Cashier
Rite Aid
Philadelphia, PA
02.2020 - 06.2023
- Analyzing and sorting all medications in alphabetical order from A-Z
- Submitting prescription requests to doctors offices for patients
- Sorting and counting medication doses
- Assisting Pharmacists requests
- Keeping log of expiration dates and refrigeration temperatures
- Disposing needles safely
Dietary Aide/Receptionist
Villa Saint Joseph
Darby, PA
10.2015 - 01.2020
- Dishwasher and pot cleaning
- Mopping, Sanitizing
- Serving priest in dining room
- Answering phone & door entrance
- Securing the parking lot and logging in any suspicious activity
- Keeping Log of names and visitors
- Monitoring all security cameras
- Reporting and assisting administrator
Education
Business Administration - Associate's Degree -
Community College of Philadelphia
Philadelphia, United StatesHigh School Diploma -
West Catholic Preparatory High School
Philadelphia, United StatesSkills
- Record Keeping
- Safety Compliance
- Quality Control
- Multitasking
- Customer Engagement
- Workflow Optimization
- Sales Techniques
- Microsoft Office
- Adaptability
- Creativity
- Problem Solving
- Time Management
- Team Collaboration
- Attention to Detail
- Email Communication
- Scheduling
- Bouquet Arrangement
- Order Processing
- Inventory Management
- Floral Design
- Customer Service
Accomplishments
5 year award for serving the Archdiocese of Philadelphia as a Dietary Aide and Receptionist.
Timeline
Operations Associate/Floral Designer
1-800-FLOWERS.COM, Inc.
10.2024 - Current
Brand Ambassador
Allbirds
01.2022 - 10.2024
Pharmacy Technician Trainee/Cashier
Rite Aid
02.2020 - 06.2023
Dietary Aide/Receptionist
Villa Saint Joseph
10.2015 - 01.2020
Business Administration - Associate's Degree -
Community College of Philadelphia
High School Diploma -
West Catholic Preparatory High School