Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robert Thommen

Indianapolis,IN

Summary

Motivated individual with excellent customer service skills and a willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, situational adaptability, and sales abilities to support and drive substantial growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deli Associate

Needler's Fresh Market
Indianapolis, Indiana
01.2024 - Current
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Acquired new skills to support team and further accommodate customer needs.

Sales Canvasser

Everdry Waterproofing Of Greater Indiana
Indianapolis, Indiana
06.2023 - 10.2023
  • Prepared detailed reports on customer interactions and feedback.
  • Maintained accurate records of all visits, including contact information, notes, and follow-up plans.
  • Monitored daily performance metrics related to sales goals and objectives set by management.
  • Taught and trained new sales personnel on customer service and sales techniques.

Medical Debt Collector

Phoenix Financial Solutions
Fishers, Indiana
01.2023 - 06.2023
  • Responsible for contacting patients with outstanding medical debt and negotiating payment plans.
  • Assisted patients in understanding their billings statements, insurance coverage, and payment options available.
  • Provided support to other team members as needed during peak call volumes or high-priority situations.
  • Adhered strictly to departmental procedures while handling sensitive information.
  • Maintained detailed records of all correspondence with patients concerning their debts.

Geospatial Intelligence Analyst

United States Air Force
Hurlburt Field, Florida
10.2016 - 08.2020
  • Provided training in the use of GIS software packages to colleagues in the organization.
  • Collaborated with external partners involved in joint operations regarding geospatial data sharing protocols.
  • Managed large databases containing sensitive information related to national security threats.
  • Analyzed GIS data sets for accuracy, completeness, consistency, topology issues, and other potential problems.

Education

Associate of Science - Intelligence Studies

Community College of The Air Force
Florida

Skills

  • Database Maintenance
  • Data Collection
  • GIS Software
  • Excellent Written and Oral Communication
  • Team Collaboration
  • Analytical Skills
  • Problem-Solving
  • Adaptability and Flexibility

Certification

  • SOF DGS, trained as FMVA and IT
  • Certified Air Force Instructor

Timeline

Deli Associate

Needler's Fresh Market
01.2024 - Current

Sales Canvasser

Everdry Waterproofing Of Greater Indiana
06.2023 - 10.2023

Medical Debt Collector

Phoenix Financial Solutions
01.2023 - 06.2023

Geospatial Intelligence Analyst

United States Air Force
10.2016 - 08.2020

Associate of Science - Intelligence Studies

Community College of The Air Force

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Robert Thommen