Robert Thompson
Wooster
Summary
Experienced Account Manager with a proven track record of successfully managing multiple client accounts and resolving customer issues efficiently. Skilled in developing and implementing strategies that drive revenue growth, enhance customer satisfaction, and promote effective team collaboration to meet and exceed business goals.
Overview
23
23
years of professional experience
Work History
Account Manager
Aaron's Sales and Lease
Wooster
07.2016 - Current
- Management is responsible for customer payment history, collecting revenue, non-renewals, and sales.
- Assisted in developing client accounts and maintaining relationships.
- Managed client communications and addressed inquiries promptly.
- Collaborated with sales teams to align strategies for client satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Provided technical support to customers when needed.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Employee Oversight: I ensure that employees operate within company guidelines, and assist with evaluations and coaching.
Assitant Manager
Walmart
Wadsworth
03.2003 - 06.2016
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training programs for new team members and ongoing staff development.
- Oversaw inventory management to ensure product availability and accuracy.
- Facilitated communication between departments to improve operational efficiency.
- Supported visual merchandising efforts to maintain appealing store displays.
- Resolved customer inquiries and issues to promote satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Wooster High School
Wooster, OH06-1993
Skills
- Customer relationship management
- Revenue growth strategies
- Client communications
- Account renewal management
- Conflict resolution
- Team collaboration
References
References available upon request.
Timeline
Account Manager
Aaron's Sales and Lease
07.2016 - Current
Assitant Manager
Walmart
03.2003 - 06.2016
High School Diploma -
Wooster High School