Robert Tilley
Insurance
Matthews,NC
Summary
Proven Customer Support Specialist with a track record of fostering strong client relationships and delivering exceptional service at Everise. Mastered CRM software and complaint handling, ensuring over 90% customer satisfaction. Skilled in technical troubleshooting and empathetic communication, adept at transforming customer challenges into positive outcomes.
Education
Bachelor Of Science - Business
05.1981
Graduated in 3 years.
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Sales Support
- Live chat support
- Product or Service support
- Technical Troubleshooting
- Attention to Detail
- Microsoft Windows and Office
- Customer Service
- Problem-Solving
- Interpersonal Skills
- Customer Communication and Empathy
- Support Services
- Tracking and Documentation
- Active Listening
- Incoming Call Management
- Account Administration
- Remote Technical Support
- Call Management
- A Certification
Affiliations
NC licensed in Property and Casualty. Life, Accident and Health
Timeline
University of North Carolina At Chapel Hill - Bachelor Of Science, Business
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