Robert Tolbert
Baltimore,MD
Summary
Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Line Cook, Front of House & Bar Assist
13-5 Wine Bar
01.2020 - 01.2022
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
- Plated and presented all dishes to match established restaurant standards.
Line Cook
Cultured
01.2019 - 12.2020
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Manager in Training Assistant Coffee Roaster
MOM'S Organic Market
09.2014 - 12.2018
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Enhanced coffee flavor profiles by implementing precise roasting techniques and adjusting roast levels.
- Increased overall customer satisfaction with consistently high-quality coffee, utilizing expert knowledge of bean varieties and regions.
- Implemented quality control measures throughout the entire production process from bean selection to packaging, guaranteeing consistency in every batch.
- Enhanced customer service by providing detailed information on coffee origins, processing methods, and flavor notes upon request.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Crew Member
Trader Joe's
01.2006 - 08.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Science - History
Towson University
Baltimore, MD06.2008
Skills
- Food Safety
- Ingredient Preparation
- Highly Motivated
- Customer Service
- Food Presentation
Member of Bobby E. Lee & The Sympathizers
Band performed in and around Baltimore for 7 years and won 2 awards from Baltimore City Paper
Timeline
Line Cook, Front of House & Bar Assist
13-5 Wine Bar
01.2020 - 01.2022
Line Cook
Cultured
01.2019 - 12.2020
Manager in Training Assistant Coffee Roaster
MOM'S Organic Market
09.2014 - 12.2018
Crew Member
Trader Joe's
01.2006 - 08.2014
Bachelor of Science - History
Towson University
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