Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
Generic

Robert Toscano

Little River,SC

Summary

Adept at ensuring operational safety and enhancing customer satisfaction, I leveraged my skills in organized workflow management and workforce engagement to exceed quality standards at MBTA. As an Inspector Supervisor and Optician, I excelled in project scheduling and policy implementation, achieving a significant improvement in service delivery and compliance. Experienced Inspector Supervisor with background in ensuring quality control, compliance, and adherence to company standards. Strengths include strong leadership skills, ability to effectively train team members, and comprehensive understanding of inspection procedures and regulations. Previous role involved streamlining processes for improved efficiency while maintaining high level of accuracy in inspections.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Inspector Supervisor

MBTA
Boston, MA
10.2000 - 09.2024
  • Monitored and inspected work performed by subordinates to ensure quality standards were met.
  • Conducted daily safety inspections, identified potential hazards and reported any issues to management.
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation.
  • Monitored passengers to ensure they followed safety regulations and paid fares.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Followed emergency procedures in case of accidents or other dangerous situations.
  • Maintained professional demeanor when dealing with difficult customers or situations.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Handled passenger emergencies or disruptions.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.

Optician

visual-eyes
Boston, MA
06.1986 - 10.2020
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Adjusted eyewear for proper fit and comfort level.
  • Ordered stock from suppliers based on customer orders.
  • Repaired broken frames using specialty tools and equipment.
  • Organized inventory according to product type and manufacturer specifications.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Wrote up work orders for grinding lenses and assembling eyeglasses.

Skills

  • Workload prioritization
  • Knowledge of Industry Standards
  • Project Scheduling
  • Policy Implementation
  • Organized Workflow Management
  • Workforce Engagement
  • Skilled Negotiator

Affiliations

  • avid golfer

Certification

  • current state of south carolina cdl holder
  • was massachusetts licensed optician from 6/90 to 10/20

Timeline

Inspector Supervisor

MBTA
10.2000 - 09.2024

Optician

visual-eyes
06.1986 - 10.2020
  • current state of south carolina cdl holder
  • was massachusetts licensed optician from 6/90 to 10/20

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Robert Toscano