Robert Trella
Aliquippa,PA
Summary
Dynamic leader with a proven track record in operations management and project management, honed across roles from Co-Owner at New Look Home Renovations to Quality Control Inspector with the United States Air Force. Excelled in enhancing customer satisfaction and operational efficiency, showcasing exceptional decision-making and customer service skills. Achieved significant improvements in process streamlining and team productivity, underpinned by a commitment to excellence and innovation.
Overview
35
35
years of professional experience
Work History
Co-Owner
New Look Home Renovations
01.2021 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Hands on construction of decks and roofs.
Window and Door Installer
West Shore Home
09.2018 - 01.2021
- Reduced installation errors by regularly attending training sessions, staying current on industry best practices, and sharing knowledge with team members.
- Provided experience to new installers by acting as trainer to the bathroom installation crews during slow months.
- Maximized energy efficiency in homes by properly sealing windows and doors during installation, reducing drafts and lowering utility bills for clients.
- Promoted to service technician in 2020. Corrected all service requests on all installations of doors, windows and bathrooms.
Dormitory Management Supervisor
United States Air Force
12.2009 - 08.2018
- Coordinated efforts between various departments to facilitate seamless workflow and optimize overall project outcomes.
- Conducted thorough market research and competitive analysis to inform strategic decision-making processes within the organization.
- Enhanced team productivity by implementing effective project management strategies and streamlining communication processes.
- Led successful negotiations with key stakeholders, securing favorable contract terms that resulted in long-term partnerships and mutual benefits.
Operations Superintendent
United States Air Force
04.2008 - 09.2009
- Led operations section, overseeing over one-hundred military and civilian employees providing maintenance and repairs of facilities and infrastructures of Moody AFB, GA.
- Created a safe working environment by enforcing safety protocols and conducting routine inspections.
- Improved operational efficiency by streamlining processes and implementing new procedures.
- Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for improvement.
- Served as a liaison between command, staff members, stakeholders during significant organizational changes or initiatives.
Quality Control Inspector
United States Air Force
08.2002 - 04.2008
- Collaborated with Contracting Squadron and contractors for water and wastewater treatment and grounds maintenance. Reviewed bids, and provided technical guidance to the contracting team on contract selection.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Utilities Craftsman
United States Air Force
09.1989 - 08.2004
- Installed water and sewer lines to meet local and federal specifications.
- Planned projects to repair and maintain water and sewer line repairs and maintenance.
- Experience as lead utilities craftsman on job site, including as skilled backhoe operator and utility maintenance.
- Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
Education
Associate of Applied Science - Architectural Drafting
05-2015
High School Diploma -
06-1988
No Degree - Technical Certificate in Carpentry
06-1988
Skills
- Customer service
- Water and Sewer-line Tech
- Backhoe Operator
- Quality Control Inspector
- Decision-making
- Operations management
- Project management
- Small business operations
Timeline
Co-Owner - New Look Home Renovations
01.2021 - Current
Window and Door Installer - West Shore Home
09.2018 - 01.2021
Dormitory Management Supervisor - United States Air Force
12.2009 - 08.2018
Operations Superintendent - United States Air Force
04.2008 - 09.2009
Quality Control Inspector - United States Air Force
08.2002 - 04.2008
Utilities Craftsman - United States Air Force
09.1989 - 08.2004
Wiregrass Georgia Technical College - Associate of Applied Science, Architectural Drafting
Center High School - High School Diploma,
Beaver County Vocational Technical School - No Degree, Technical Certificate in Carpentry
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