Robert Truong
Garden Grove,CA
Summary
Enthusiastic Sales and Customer Service professional with experience in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
Work History
Chain Sales Representative
Breakthru Beverage
07.2023 - Current
- Developed and executed strategic sales plans to achieve sales targets and increase market share within assigned territory.
- Utilized sales data and market insights to analyze performance and identify areas for improvement, implementing corrective actions as needed.
- Exercised CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Cultivate and build relationships with key chain accounts to drive sales of beverage products.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Server Shift Leader
California Shabu
06.2021 - 07.2023
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA07.2017
Skills
- Proven track record of meeting and exceeding sales targets
- Objection handling
- Territory Management
- Excellent communication and interpersonal abilities
- Strong sales and negotiation skills
- Knowledge of CRM software and Microsoft Office Suite
- Proficient in Cantonese and Vietnamese
Accomplishments
- Semi-Annual Chain Sales Representative Goal Execution Stats:
- Secured four new key accounts within the first month of employment
- Showcased achievements in key accounts to a wine supplier
- Expanded business in two different territories
- August: 171% of goal met
- September: 223% of goal met
- October: 195% of goal met
-November: 172% of goal met
-December: 151% of goal met
Timeline
Chain Sales Representative
Breakthru Beverage
07.2023 - Current
Server Shift Leader
California Shabu
06.2021 - 07.2023
High School Diploma -
Bolsa Grande High School
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