Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Turner

Palm Coast,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Lowe's. Skilled in hardware installation and fostering positive relationships, I excel in leveraging product knowledge expertise and networking skills to boost sales and improve service delivery. Achieved significant reductions in out-of-stock occurrences and late deliveries, underscoring a commitment to efficiency and quality. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

19
19
years of professional experience

Work History

Hardware Sales Associate

Lowe's
03.2018 - Current
  • Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
  • Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
  • Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
  • Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
  • Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
  • Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.

Delivery Driver

Lowe's
01.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Delivery Coordinator

Lowe's
03.2016 - Current
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Inspected merchandise for damage and accuracy against order documents.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.

Manager

Restaurant Depot
02.2006 - 03.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

GED -

Mortin Jr
Fall River, MA

Skills

  • Networking knowledge
  • Hardware Installation
  • Product Knowledge Expertise
  • Software Familiarity

Accomplishments

  • Supervised team of 13 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Hardware Sales Associate

Lowe's
03.2018 - Current

Delivery Driver

Lowe's
01.2018 - Current

Delivery Coordinator

Lowe's
03.2016 - Current

Manager

Restaurant Depot
02.2006 - 03.2016

GED -

Mortin Jr

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Robert Turner