Robert Tway
Alvarado,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
IT Support Specialist (Self-employed)
Calder Tech Solutions
05.2024 - Current
- Performed hands-on technical support, including hardware diagnostics, component replacement, system builds, RAM/SSD installation, BIOS configuration, and system imaging.
- Installed, configured, and troubleshot Windows 10/11 systems, including user accounts, permissions, drivers, OS updates, antivirus conflicts, and application issues.
- Diagnosed and resolved network problems involving routers, modems, DNS/DHCP issues, connectivity failures, and Wi-Fi optimization.
- Provided remote and in-person support for residential users and small groups, resolving hardware failures, performance issues, application errors, and peripheral problems.
- Maintained and configured small-scale local servers and software environments, ensuring stability, proper access control, and reliable uptime.
- Created documentation for troubleshooting steps, system configurations, and repeatable processes to reduce recurring issues.
- Supported multimedia workstation setups, including webcams, microphones, audio routing, and capture devices for users requiring stable AV configurations.
- Resolved technical issues for end-users across various hardware and software platforms.
Production Line Worker
Champion Home Builders Inc.
06.2024 - 04.2025
- Performed assembly and installation of roofing systems, including shingles, decking, soffit, fascia, and trim. Operated hand tools, power tools, and production equipment to meet daily output requirements.
- Ensured compliance with safety procedures, OSHA regulations, and quality standards during all construction tasks.
- Maintained clean and organized work areas to improve workflow efficiency and minimize hazards.
- Inspected finished products for quality assurance, ensuring adherence to company standards.
- Built over 35 houses a week
Quality Assurance Technician
Texas Correctional Industries
11.2021 - 03.2023
- Conducted final inspections and approvals of office furniture for Texas state government contracts, verifying compliance with quality, safety, and contractual requirements.
- Utilized inspection tools, measurement systems, and quality checklists to ensure product integrity.
- Documented and reported non-conformances, initiating corrective and preventive actions (CAPA) to improve acceptance rates.
- Collaborated with production teams to resolve defects and process inefficiencies, reducing rework and ensuring on-time delivery.
- Maintained accurate QA records and compliance documentation to support audits and contract reporting.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Inspected 50 pieces a week
General Laborer
Austin Commercial
05.2018 - 04.2019
- Performed general construction labor, including material handling, demolition, site prep, and cleanup—operated hand tools and power tools to assist with building, installation, and repair tasks.
- Supported carpentry, concrete, and finishing work to meet project deadlines and specifications.
- Operated heavy machinery to assist with construction projects and ensure timely completion.
- Maintained clean and organized job sites to promote safety and efficiency for all team members.
Education
Google IT Support Professional Certificate - Information Technology
Coursera
Alvarado, Texas08.2025
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Network diagnostics
- Issue troubleshooting
- User support
- Desktop support
- Hardware diagnostics
- LAN/WAN
- TCP/IP
- Data entry
Timeline
Production Line Worker
Champion Home Builders Inc.
06.2024 - 04.2025
IT Support Specialist (Self-employed)
Calder Tech Solutions
05.2024 - Current
Quality Assurance Technician
Texas Correctional Industries
11.2021 - 03.2023
General Laborer
Austin Commercial
05.2018 - 04.2019
Google IT Support Professional Certificate - Information Technology
Coursera