Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Tyson Jr

Fort Mill,SC

Summary

Knowledgeable Research Coordinator experienced with regulatory requirements for the Health Care industry. Comfortable with presenting results and proficient in collecting materials, managing data and producing reports. Experience in data collection, documentation and interpretation. Strong ability to perform complex web searches to help obtain necessary information. My current job is dynamic and requires me to do many things outside of my day to day requirements, such as IT and assisting the owner with anything that was needed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Floor Supervisor

The Bag Lady
Charlotte, NC
09.2022 - Current
  • Processed customer payments accurately and efficiently.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Resolved customer complaints in a timely and professional manner.
  • Provided customer service by responding promptly to inquiries from customers or team members.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Performed daily opening and closing procedures according to established guidelines.
  • Managed cash register operations including deposits, withdrawals, transfers.

Senior Researcher

Consolidated Senior Care
Fort Mill, SC
05.2015 - Current

I mainly researched Health insurance plans, doctor networks, drug networks, and anything needed to provide a comprehensive report to every one of our clients and assist them in choosing what was right for them. I also did a wide variety of data entry and anything needed to improve our systems, as this was a small business without prior standard operating procedures.

  • Outlined key research in documents, spreadsheets and reports.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Shared detailed information regarding options, and compiled/documented my findings to help clients make decisions.
  • Reviewed and updated account information in company computer system.
  • Identified and corrected data entry errors.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Set up new desktop systems for incoming employees and loaded required software and server permissions.
  • Assisted team with hardware and software configuration, setup and troubleshooting to maintain system functions.

Server

Famous Toastery
Fort Mill, SC
02.2020 - 07.2022
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Some College (No Degree) - Software Development

Western Governors University
Salt Lake City, UT (online)

Skills

  • Teamwork
  • Quality assurance standards
  • Data gathering and organization
  • Qualitative analysis
  • Working collaboratively
  • Active listening

Certification

  • Licensed Life and Health insurance agent in multiple states - 2017
  • Completed continuing education in Health and Life Insurance to maintain a license

Timeline

Floor Supervisor

The Bag Lady
09.2022 - Current

Server

Famous Toastery
02.2020 - 07.2022

Senior Researcher

Consolidated Senior Care
05.2015 - Current

Some College (No Degree) - Software Development

Western Governors University
  • Licensed Life and Health insurance agent in multiple states - 2017
  • Completed continuing education in Health and Life Insurance to maintain a license
Robert Tyson Jr