ROBERT VELEY
Co-Director
Saylorsburg,PA
Summary
Motivated professional with a proven track record at Redners Warehouse, excelling in customer relations and operations management. Enhanced team collaboration and increased customer satisfaction through innovative strategies. Adept at mentoring staff and driving change management initiatives, fostering a positive work environment while ensuring operational excellence.
Overview
21
21
years of professional experience
Work History
Co-Director
Redners Warehouse
11.2021 - Current
- Enhance team collaboration by implementing effective communication strategies and regular meetings.
- Contribute expertise in strategic planning sessions at the executive level leading to well-informed decision making.
- Mentor 75 junior staff members to support their professional development and encourage career progression.
- Increase customer satisfaction levels by addressing concerns promptly and providing exceptional service consistently.
- Lead change management initiatives to help employees adapt successfully to new processes or organizational structures.
Assistant Store Manager
Weis Markets
05.2005 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Skills
- Customer relations
- Budgeting expertise
- Innovation management
- Operations management
- Employee relations
- Team operations
- Creative direction
Timeline
Co-Director
Redners Warehouse
11.2021 - Current
Assistant Store Manager
Weis Markets
05.2005 - 11.2021