ROBERT VERES
Sturtevant
Summary
Hardworking, service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters.
Overview
9
9
years of professional experience
Work History
Sr. Service Field Technician-North Central Region
Belimed
11.2019 - Current
- Troubleshoot and diagnose equipment malfunctions using test instruments
- Measure and adjust digital and analog instrumentation using calibration equipment
- Install, modify and repair Belimed and/or 3rd party equipment
- Manage customer base effectively, prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs
- Demonstrate correct usage and application of equipment to customers
- Conduct product in-service trainings as required
- Complete service reports, timesheets, expense reports and parts lists in a timely and accurate manner
- Maintain an organized work vehicle with the necessary tools, manuals and parts required to provide efficient repairs and installations
- Monitor customer chemical orders, contract sales and renewals
- Promote and maintain good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment
WPCC Maintenance Worker
City of Brookfield
01.2017 - 11.2019
- Performed maintenance on the equipment of an Activated Sludge Wastewater Treatment Facility
- Executed equipment maintenance tasks identified on work orders generated from MP2 Equipment Maintenance program to accomplish weekly, monthly, quarterly and annual scheduled equipment maintenance items
- Performed basic scheduled maintenance on WPCC plant equipment, including oil and coolant changes, greasing, changing belts, and replacing filters
- Performed repairs and replacements of WPCC equipment
- Complete paperwork associated with scheduled maintenance work order tasks for reentry into MP2 computer program
- Assisted operators and the maintenance crew with plant or lift station equipment repairs
- Assisted with traffic control for sewer cleaning operation
- On call for emergency call in wet weather pumping events
- Performed basic building and grounds maintenance including, interior and exterior painting, and grass mowing
Service Advisor
Schlossman Honda City
09.2016 - 01.2017
- Greeted customers upon arrival to assess their mechanical needs
- Consulted with mechanics about necessary repairs and possible alternatives to expensive work
- Provided customers with in-depth information about available aftermarket and OEM part options
- Answered questions about service outcome
- Advised customers about warranty protections and potential cost savings
- Helped customers decide between trading in a car and fixing it through our shop
- Managed and oversaw the service center’s workflow and scheduling
- Called customers to inform them of changes in service or let them know their vehicle was ready for pick-up
Education
Building Maintenance and Care -
Moraine Park Technical College
01.2002
Skills
- Welding
- Blueprint Reading
- Hydraulics & Pneumatics
- Metal Fabrication
- Mechanical Systems
- Troubleshooting & Problem Solving
- Electrical
- Steam Systems
Timeline
Sr. Service Field Technician-North Central Region
Belimed
11.2019 - Current
WPCC Maintenance Worker
City of Brookfield
01.2017 - 11.2019
Service Advisor
Schlossman Honda City
09.2016 - 01.2017
Building Maintenance and Care -
Moraine Park Technical College
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