Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Villalobos

Shift Leader
Yuma,AZ

Summary

Dynamic Shift Leader at Loves Travel Stop & Country Store with a proven track record in team motivation and customer service excellence. Skilled in problem-solving and safety processes, I enhanced customer satisfaction and fostered a positive work environment, significantly reducing turnover while ensuring operational efficiency.




Overview

17
17
years of professional experience

Work History

Shift Leader

Loves Travel Stop & Country Store
08.2012 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Special Needs Caregiver

United Cerebral Palsy of Southern Arizona
06.2008 - 05.2009
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provided emotional support to enhance well-being and coping skills.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Offered respite care for families to support well-being and prevent burnout.

Education

No Degree - Fine Arts

Arizona Western College
Yuma, AZ
05-2007

High School Diploma -

Yuma High School
Yuma, AZ
05-2004

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Inventory counts
  • Sales and upselling
  • Safety processes and procedures
  • Policy enforcement
  • Interpersonal relations
  • Decision-making capacity

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

Loves Travel Stop & Country Store
08.2012 - Current

Special Needs Caregiver

United Cerebral Palsy of Southern Arizona
06.2008 - 05.2009

No Degree - Fine Arts

Arizona Western College

High School Diploma -

Yuma High School

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Robert VillalobosShift Leader