Robert West
Chula Vista,CA
Summary
Results-driven Recreation Manager with extensive experience in designing, planning, and executing high-end corporate and leisure group activities. Demonstrated expertise in driving revenue growth, leading large teams, and creating innovative, customized experiences to enhance guest satisfaction. Skilled at cultivating relationships with event planners, collaborating across departments, and implementing operational systems to enhance efficiency. Committed to delivering engaging and memorable recreational programs that consistently exceed expectations while optimizing financial performance.
Overview
12
12
years of professional experience
Work History
Recreation Manager
The Hotel Del Coronado
10.2021 - 01.2025
- Developed and introduced innovative recreational programming, enhancing guest experiences and increasing participation
- Spearheaded creating, selling, and facilitating customized activities for high-end corporate and leisure groups
- Managed and trained 30+ team members, ensuring exceptional service and operational excellence
- Increased recreational revenue by $1.6 million through strategic program development over three years
- Built and maintained strong relationships with multiple event planners, ensuring seamless coordination of group activities
- Designed operational and technical systems to improve recreation sales and event execution efficiency
- Cross-functionally collaborated with hotel departments to deliver outstanding group experiences
- Produced and maintained a widely distributed Group Activities Menu and managed financial tracking systems
Group Recreation Supervisor
The Ritz-Carlton Reynolds, Lake Oconee
05.2018 - 09.2021
- Created, sold, and facilitated premier recreational activities for corporate and leisure guests
- Managed daily operations of high-volume equipment rentals, servicing 75+ guests daily while maintaining inventory control and ensuring proper maintenance of recreational gear
- Led a team of recreation associates, providing training, coaching, and mentorship to uphold Ritz-Carlton's luxury service standards
- Assisted in developing and refining training materials, ensuring recreation staff were well-versed in resort offerings, equipment handling, and customer service best practices
- Simultaneously managed relationships with 25+ program organizers, ensuring personalized service
- Implemented new operational and technical strategies, enhancing recreation sales and event execution
- Developed and distributed a comprehensive Group Activities Menu, boosting guest engagement and sales
Recreation Attendant
The Ritz-Carlton Reynolds, Lake Oconee
08.2015 - 05.2018
- Delivered exceptional recreational experiences while maintaining The Ritz-Carlton's world-class service standards
- Led training sessions for new hires, providing hands-on instruction in guest engagement, safety protocols, and activity facilitation to ensure consistent, high-quality service
- Facilitated specialized group activities, curating unique experiences for corporate and leisure guests, including boating, biking, ice skating, and s'mores making
- Enforced safety guidelines and best practices, regularly checking equipment and activity areas to ensure guest well-being
- Provided mentoring to new recreation team members, reinforcing department service excellence and operational efficiency
- Supported event execution, assisting with setup, coordination, and facilitation of seasonal and holiday-themed resort experiences
Producer / Account Manager
Visual Media Design Network
03.2013 - 07.2014
- Acquired high-value recreational projects and partnerships by providing personalized consultations and impactful solutions for clients
- Delivered customized recreational experiences on schedule, ensuring alignment with client goals and expectations
- Oversaw multiple projects simultaneously, ensuring smooth execution and optimal stakeholder satisfaction
- Cultivated strong professional connections through targeted networking, both in-person and online, within the recreation industry
- Stayed informed on the latest trends in recreation and entertainment, leveraging cutting-edge technology to offer innovative products and experiences
Education
BBA - Advertising
University of Colorado At Colorado Springs
Colorado Springs, CO12.2009
Skills
- Recreation Program Development & Management
- High-End Corporate & Leisure Group Experiences
- Team Leadership & Training
- Revenue Growth & Sales Strategy
- Event Planning & Execution
- Relationship Building with Event Planners
- Operational & Technical Process Improvement
- Multi-Department Collaboration
- Guest Engagement & Satisfaction
- Budgeting & Financial Management
Timeline
Recreation Manager
The Hotel Del Coronado
10.2021 - 01.2025
Group Recreation Supervisor
The Ritz-Carlton Reynolds, Lake Oconee
05.2018 - 09.2021
Recreation Attendant
The Ritz-Carlton Reynolds, Lake Oconee
08.2015 - 05.2018
Producer / Account Manager
Visual Media Design Network
03.2013 - 07.2014
BBA - Advertising
University of Colorado At Colorado Springs
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