Robert Wagner
East Durham,NY
Summary
Dynamic retail leader with extensive experience at Lowe's and Walmart, recognized for driving sales through strategic analysis and exceptional customer service. Proven track record in team supervision and employee training, consistently achieving top performance. Adept at inventory management and conflict resolution, fostering a collaborative environment that enhances productivity and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart
Hudson, NY
2024.12 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager
Lowe's
Glenville, NY
2023.07 - 2024.12
- Responsible for over direct 100 employees, ran top 15% store in company. Only reason for leaving was distance I had to drive (3 hours round trip).
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored employee performance and identified performance gaps for corrective action.
- Maintained accurate records of employee performance reviews.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Trained and mentored associates to teach daily tasks and procedures.
- Assessed operational efficiency of the store's departments.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Manager
Lowes Home Improvment
Catskill, NY
2022.11 - 2023.07
- Responsible for over 100 employees, ran specialty sales. I was consistantly top store in market. Was promoted to store manager.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
VP / Business Partner
U.S Paper Counters
Cairo, NY
1994.01 - 2021.11
- Manufacture of high speed sheet counters, sold worldwide. up to 24 direct and 200 indirect employees. Sold business in 2017 stayed on as VP to train new owers.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Analyzed industry trends to develop competitive strategies.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Provided direction and guidance to employees.
- Executed performance reviews to encourage improved productivity for team members.
- Hired and trained new department managers to increase team oversight and productivity.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Owner Operator
Mountain view garage of Ashland
Ashland, NY
- Owner operator full auto repair shop with 3 employees. Only reason for closing was offered to be a part of U.S. Paper Counters so sold off business.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Rebuilt engines from the ground up by replacing pistons, bearings and seals.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Monitored shop equipment to maintain safe working condition.
- Inspected steering systems, suspension joints and wheel bearings for signs of wear.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Diagnosed mechanical issues using specialized tools and equipment.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Adjusted carburetors, valves and other related components to ensure optimal performance.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided detailed estimates of repair costs upon request from customers prior to beginning work.
- Explained automotive problems and repairs to customers in clear, concise language.
- Applied in-depth automotive repair knowledge to promote high-quality customer service.
- Scheduled appointments with customers promptly so that their vehicles could be serviced in a timely manner.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Repaired or replaced faulty electrical wiring systems in automobiles.
Education
Some College (No Degree) - Computer and Information Sciences
Florida International University
Miami, FLSkills
- Sales analysis
- Performance reviews
- Inventory management
- Team supervision
- Conflict resolution
- Customer service
- Budget management
- Employee training
- Marketing
- Employee scheduling
- Coaching and mentoring
- Sales forecasting
- Reporting and documenting
- Multitasking and organization
- Retail operations
- Microsoft office expertise
Affiliations
- I've traveled for business to over 45 different countries.
- Family always come 1st
- Cruised on most cruise lines
Certification
- Versed in Word, Excel, Ladder logic, Qbasic, Visual Basic, Goldmine, most retail systems, And some HTML programming.
References
References available upon request.
Timeline
Assistant Manager
Walmart
2024.12 - Current
Store Manager
Lowe's
2023.07 - 2024.12
Assistant Manager
Lowes Home Improvment
2022.11 - 2023.07
VP / Business Partner
U.S Paper Counters
1994.01 - 2021.11
Owner Operator
Mountain view garage of Ashland
Some College (No Degree) - Computer and Information Sciences
Florida International University