ROBERT WALKER
Monroe,GA
Summary
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
30
30
years of professional experience
Work History
Service Director
Lou Sobh Volkswagen
02.2024 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
Service Director
Stone Mountain Volkswagen
12.2015 - 02.2024
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Service Director
Loganville Ford
09.2012 - 08.2020
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
Service Manager/Collision Center Manager
Mall of Ga Ford
11.2004 - 08.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Advisor/Service Manager
Stone Mountain Ford
08.1994 - 11.2004
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
No Degree - Business Administration And Management
Valdosta State University
Valdosta, GAHigh School Diploma -
Stone Mountain High School
Stone Mountain, GA06-1991
Skills
- Training and mentoring
- Payroll and budgeting
- Marketing
- Sales growth initiatives
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Professionalism
- Staff Supervision
- Time management abilities
- Administrative Management
- Financial Reporting
Timeline
Service Director
Lou Sobh Volkswagen
02.2024 - Current
Service Director
Stone Mountain Volkswagen
12.2015 - 02.2024
Service Director
Loganville Ford
09.2012 - 08.2020
Service Manager/Collision Center Manager
Mall of Ga Ford
11.2004 - 08.2012
Service Advisor/Service Manager
Stone Mountain Ford
08.1994 - 11.2004
No Degree - Business Administration And Management
Valdosta State University
High School Diploma -
Stone Mountain High School
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